Mailroom Assistant at BCForward

BC Forward is Mail Production Specialist in Farmington, MO 63640

Position Title: Mail Production Specialist 

Locations: 1350 Airpark Drive, Farmington, MO 63640

Anticipated Start Dates: 11/10

Expected Duration: 6 Months 

Job Type: Contract with Extension/Convert to FTE 

Shift: Monday – Friday, 8:00 AM – 4:30 PM CST (40 hours per week), Overtime: Flexible, based on daily mail volume; may include up to 8 hours of overtime per week.

Pay Rate $19/hr. on W2.

Need: High school diploma or equivalent with 3–12 months of production or mailroom experience preferred.

Interview Process: 1-Phone screen, 2- Virtual Panel

 
Job Description:

Mail Production Specialist

Position Purpose:
Responsible for distributing incoming and outgoing correspondence, ensuring accuracy, timeliness, and compliance with established production and quality standards.

Key Responsibilities

• Open, sort, and prepare incoming correspondence for processing.
• Scan and image incoming documents, ensuring clarity and accuracy.
• Record and track specified incoming documents in the system.
• Appropriately file imaged claims, appeals, adjustments, and inferior quality imaged claims.
• Generate and mail correspondence related to submission errors.
• Maintain accurate records, files, and processing documentation.
• Assist team members in other operational areas (both in-office and remote) as needed.
• Meet established departmental production and quality goals.
• Perform other mailroom support duties as assigned.
• Ability to lift totes weighing up to 35–40 pounds.
• Mandatory overtime required as business needs dictate.

Education & Experience

• Required: High school diploma or equivalent.
• Preferred: 3 months to 1 year of production-related or mailroom experience.

Story Behind the Need

The mailroom team processes incoming claims and correspondence for various enterprise departments in a high-volume, production-based environment. Temporary staff are hired to maintain a flexible workforce that adapts to changing business needs and fluctuating workloads.

Typical Day in the Role

• Perform daily mail processing tasks according to department priorities.
• Engage in a fast-paced production environment requiring accuracy and speed.
• Collaborate with team members to meet daily and weekly processing goals.
• Work in an office-based, process-driven setting with opportunities for cross-training and skill development.
• Overtime may be required during peak periods.

Compelling Story & Candidate Value Proposition

What makes this role interesting:
This position offers a dynamic, hands-on work environment where each day brings new challenges and visible results. As a key contributor to the claims processing workflow, you’ll ensure that critical correspondence reaches the right departments efficiently and accurately.

Team culture:
A collaborative, supportive, and performance-driven team environment that values accuracy, reliability, and teamwork. Team members often share a strong sense of camaraderie and mutual accountability in achieving production goals.

Competitive advantages:
Compared to similar entry-level roles in retail or warehousing, this position offers steady hours, limited customer interaction, and opportunities to gain experience in a secure, well-established industry.

Unique selling points:

• Opportunity to work in a professional and stable organization.
• Exposure to logistics, claims processing, and document management workflows.
• Skill-building in time management, organization, and operational efficiency.

Value gained:
Develops practical experience in production operations and mailroom logistics, enhancing career growth opportunities in administrative, operations, or supply chain roles.

Candidate Requirements

• Education: High school diploma or equivalent.
• Experience: 3 months–1 year in a production or mailroom environment preferred.
• Must-Haves: Strong attention to detail, accuracy, and reliability.
• Nice-to-Haves: Previous production or document processing experience.
• Disqualifiers: Inability to meet production or accuracy standards.
• Performance Indicators: Manual processing speed, attention to detail, and consistent accuracy.