Major Incident Manager at YANTRAN LLC

Role: Major Incident Manager Location: Wilmington, DE (On-site) Need local candidates or nearby 30minutes drive. Note: Work shift timings will be determined by the customer based on their operational requirements. Shift time: Friday, Saturday and Sunday- 6:40PM ET – 8AM EST (Monday, Tuesday, Wednesday and Thursday off). Job Description: (Must haves) · Must carry a minimum of 5+ years of experience as Major Incident Manager. · Review proposed major incidents and access validity based on business impact. · Facilitate troubleshooting bridge calls to drive issues to resolution. · Document activities and discussion of the major incidents. · Communicate/Escalate throughout any event to required levels of leadership. · Generate and Distribute an After-Action Report for every Major Incident. (Good to haves): · Recommend Corrective actions to the Problem process for postmortem discussion. · Ensure sure SOP(s) are up to date. · Contractor shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes. · Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment. · Contractor shall assist in the problem management activities and process as needed, including but not limited to the following. · Recommend corrective actions based on Major Incident events. · Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events. · Flexible to work in any shift. · Good communication skills to interact with both customer and end user over phone and through email.