Summary

•Serve as the highest-ranking on-site clinical leader during nights, weekends, and holidays and provides overall direction for and coordination of hospital operations utilizing leadership skills.

•Provide direction and oversight to the daily activities of the Operations Support Coordinator, ensuring appropriate and timely patient placement aligned with acuity, isolation needs, and service line requirements.

•Supervise and guide the Operations Support Coordinator to ensure unit staffing meets patient care needs; approve changes to staffing grids and manage float pool or contingency staff deployment.

•Coordinate patient throughput by working closely with nursing units, the Emergency Department, and procedural areas to direct and manage admissions, transfers, and discharges.

•Collaborate with Case Management staff and leaders on patient discharges with a focus on medically ready patients successfully leaving the facility

•Act as liaison between nursing staff, ancillary departments, and hospital administration. 

•Facilitate the resolution of conflicts, safety events, and care delivery concerns in real-time.

•Ensure consistent compliance with nursing standards, hospital policies, and regulatory guidelines.

•May have direct reports.

•Communicate significant clinical and operational events to appropriate department leaders and on-call administrators.

•Demonstrates knowledge of ethical and legal aspects surrounding the provision of patient care. Ensures self and hospital staff functions within the legal limitation and in accordance with applicable regulatory agencies and standards of practice.

•Promotes and models a professional image that reflects support of organizational and departmental philosophies.

•Represents Hospital administration in interactions with patients, families and physicians.

•Utilize the pillars and principals of Service Excellence to promote and improve quality customer service throughout the organization. Incorporate techniques into daily routine, including key words at key times, rounding with reason, and thank you notes.

•Recognizes everyone, including patients, visitors, and co-workers, as customers and treats them with dignity, courtesy, and respect.

•Displays a commitment to the value of teamwork by building strong relationships with patients, families, co-workers, and the surrounding community.

•Maintain accurate documentation and shift reports summarizing census activity, staffing decisions, patient care escalations, and system issues.

•Support effective handoffs between Operations Support Coordinators to ensure continuity of operations.

•Serve as Incident Commander or Emergency Coordinator during hospital emergencies until executive leadership is available.

•Respond to facility alerts, patient or staff safety events, and urgent operational needs.

REQUIREMENTS:

• 5+ years of clinical nursing experience.
• 3+ years in a hospital management role required (Assistant Nurse Manager or higher position with direct reports).
• Experience in bed management, staffing operations, or hospital throughput strongly desired.
• Current/Valid RN License in Maryland (or Compact State as applicable).
• BSN Degree required.
• MSN Degree preferred.
• BLS and ACLS Certification from the American Heart Association required.

Additional Information