Marine Experience and Operations Manager at Pursuit Collection

What perks can you expect?:

• Work in a dynamic, culturally diverse team from around the globe
• Fast-paced and active position with leadership responsibility
• The chance to work in an inclusive culture and make life-long friends
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

Helping to create iconic, inspiring, and unforgettable guest experiences by leading our team of Marine Tourism professionals at Kenai Fjords Tours!

$87,000-$93,000 plus full benefits including medical, vision, dental, 401K with employer match, and more!

This role is set to start as soon as possible!

• Oversee daily boat operations, including crew management, scheduling, safety protocols, customer service, and guest satisfaction
• Act as the central point of contact to ensure tours run smoothly, efficiently, and safely
• Coordinate between crews, maintenance teams, and management to address operational needs
• Resolve guest issues promptly and professionally, maintaining high standards of service and cleanliness
• Focus on crew training, scheduling, and performance to foster a positive and skilled team
• Implement and enforce safety protocols and emergency procedures, ensuring compliance with maritime laws and regulations
• Manage a highly experienced team of licensed captains and deckhands
• Maintain operational efficiency and profitability while delivering optimal guest experiences

• Previous management experience in maritime operations, hospitality, or tourism required
• Strong leadership skills with the ability to motivate and manage a diverse crew
• Knowledge of maritime safety regulations, emergency procedures, and operational standards
• Excellent organizational and problem-solving abilities
• Exceptional communication and interpersonal skills with a focus on guest service
• Ability to remain flexible, proactive, and positive under pressure
• Willingness to work varied shifts, including weekends and holidays
• Commitment to Safety First and to Pursuit’s service standards

**Beautiful.** You’ll work in iconic, unforgettable and inspiring Seward and Kenai Fjords. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!

**Independent.** You’ll spend your days leading guest-facing operations in Seward, Alaska!

**Balanced.** Pursuit Collection is a non-smoking, drug-free environment.

**Remote.** Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi.

**Busy.** Be prepared for a hands-on working environment with walking, stair climbing, bending, reaching, and lifting (up to 50 pounds with assistance) required.

**Respectful.** You'll spend your days working with a unique team of individuals where your views, orientation, culture, background and opinions are welcome as we strive to ensure an inclusive culture.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.   
Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!  
 
We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected]. 
 
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.