Medical & Clinical Operations Supervisor - 247654 at Medix

Overview

We are seeking a Medical & Clinical Operations Supervisor to oversee the Patient Registration Department. This role is a 6-month contract and offers the opportunity to lead a team in a fast-paced hospital environment. The Supervisor will be responsible for staff scheduling, operational guidance, and ensuring optimal workflow within the department.

The ideal candidate is a results-driven leader with experience in patient registration and hospital operations, able to manage staff effectively, and support revenue cycle initiatives.

Primary Responsibilities

• Serve as on-call supervisor for staff scheduling and operational support.
• Monitor and manage a team of 15 employees, ensuring productivity and adherence to performance standards.
• Provide operational guidance and support under the direction of the Patient Access Manager.
• Disseminate policy and procedure updates and provide technical advice to staff.
• Develop associate work schedules and assignments to optimize staffing and workflow.
• Perform duties of relief staff or other assigned functions as needed.
• Ensure coverage across multiple sites within the facility, maintaining service quality.
• Participate in the redesign of Patient Access processes to improve service, data integrity, and staff productivity.
• Foster effective communication and strong customer service across the department.
• Provide training, onboarding, and continuing education for staff.
• Maintain departmental budget, minimizing overtime where possible.
• Document and manage employee performance, corrective actions, and disciplinary measures.
• Maintain compliance with federal, state, and local laws, policies, and hospital standards.
• Analyze operational data and provide management reports on KPIs, including patient satisfaction, wait times, and staff productivity.

Required Qualifications

• Proven leadership experience in a hospital or clinical operations setting.
• Experience with patient registration in a hospital environment.
• Knowledge of revenue cycle operations preferred.
• Strong organizational, communication, and decision-making skills.
• Ability to manage multiple priorities and lead a team effectively.

Nice to Have / Preferred Skills

• Familiarity with hospital or health system policies and procedures.
• Experience in staff mentoring, coaching, and development.
• Strong analytical skills for performance and operational data.

Schedule / Shift

• Hours: Monday – Friday, 11:00 AM – 7:30 PM
• On-call: Alternating weekly schedule (1 week on, 1 week off) for scheduling support