Medical Front Desk Coordinator at Alaska Massage Clinic

We are seeking a friendly, organized, and detail-oriented Medical Receptionist to join our busy Medical Massage & Chiropractic clinic! This full-time role focuses primarily on ensuring every patient feels welcome, valued, and cared for the moment they walk through the door. The ideal candidate will have an outgoing personality, excellent multitasking skills, and a strong sense of professionalism.

Position is Monday to Friday, 9:00 a.m. 5:00 p.m., with occasional Saturday rotation.

Key Responsibilities:

• Greet patients and visitors in a warm, professional manner
• Handle check-in/check-out procedures and ensure a smooth front desk experience
• Answer phone calls, manage inquiries, and schedule appointments
• Verify insurance details and collect co-pays or payments
• Maintain accurate patient records and update electronic medical records (EMR) systems
• Uphold HIPAA regulations and maintain strict patient confidentiality
• Perform administrative duties such as filing, faxing, scanning, and managing referrals
• Assist medical staff as needed and contribute to daily office efficiency
  
  

Qualifications:

• Prior experience as a Medical Receptionist or in a similar healthcare administrative role required
• Working knowledge of medical terminology and front office procedures
• Familiarity with EMR systems such as Chirotouch
• Strong interpersonal and communication skills (both verbal and written)
• Excellent attention to detail, organization, and time management skills
• Ability to multitask in a fast-paced environment
• Proficient with phone systems and general office equipment
• Understanding of HIPAA guidelines and patient privacy laws

Benefits:

• Employee discount
• Free parking
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Wellness program
  
  Join our team and help us provide exceptional care by creating a welcoming and efficient front desk experience.