Medical Front Office Receptionist (Rockwall, TX) at 99 Healthcare Management

We are seeking a reliable and service-oriented Front Office Receptionist to join our esteemed cardiology practice, Connected Cardiovascular Care Associates, in Rockwall, Texas. This is an excellent opportunity to be part of a collaborative and patient-centered team with a schedule supportive of work/life balance.

This position is responsible for ensuring smooth front office operations, including patient scheduling, insurance verification, and prior authorizations for testing. The ideal candidate will have strong communication skills, attention to detail, and a passion for providing exceptional patient service.

About Us:

Connected Cardiovascular Care Associates (C3) is a leading cardiovascular practice led by Dr. Tony Das, a nationally recognized Interventional Cardiologist. We specialize in all aspects of cardiovascular care including coronary, vascular, structural, heart failure, electrophysiology, and preventive cardiology. Our physician team includes Dr. Imran Baig, Dr. Nicholas C. Macpherson, Dr. Azizul Rehman, Dr. Ken Johnson, and Dr. Syed Saad, supported by our dedicated Cardiovascular Nurse Practitioners, Victoria Skobel, Heather George, and Karyn Petty.

Learn more about the office and its culture by visiting www.texasc3.com.

Essential Functions:

• Greet patients and provide a welcoming experience at check-in and check-out
• Collect and verify patient information for billing and insurance purposes
• Answer, screen, and direct incoming phone calls; the daily call volume is in excess of 300 inbound calls per day
• Schedule and confirm patient appointments
• Notify clinical staff of patient arrivals
• Verify insurance eligibility and benefits via web portals and phone
• Process incoming referrals and complete insurance authorizations for office-based testing (including CTs)
• Coordinate follow-up testing and explain test instructions to patients
• Collect patient payments, including co-pays, deductibles, and outstanding balances
• Clearly communicate patient payment responsibilities
• Maintain accuracy in patient records and documentation
• Perform additional administrative duties as assigned

Skills and Qualifications:

• High school diploma or equivalency required
• Minimum one year of experience working in a medical front office role
• Understanding of insurance coverage, including co-pays, deductibles, and co-insurance
• Proficiency in MS Office
• EMR experience required; E-Clinical Works (eCW) preferred
• Knowledge of medical office management systems and procedures
• Strong organizational and time management skills with the ability to multitask effectively
• Excellent written and verbal communication skills
• Professional, service-oriented demeanor and social perceptiveness
• Valid driver’s license and reliable transportation required

Schedule:

• Monday–Thursday: 8:00 AM – 5:00 PM, Friday: 8:00 AM – 3:00 PM. No weekends, holidays, or after-hours requirements
• Travel between Dallas and Rockwall locations is required as needed.

Benefits:

• 401(k) with matching*
• Medical, Dental, and Vision Insurance
• Flexible Spending Account (FSA)
• Disability and Life Insurance
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)

*401(k) Retirement Plan – Our company offers a 401(k) plan with immediate vesting on employer contributions. Employees can begin contributing after six months of employment, with both pre-tax and Roth 401(k) options available. The company provides a 100% match on the first 3% of contributions and 50% on the next 2%, fully vested from day one.

99 Healthcare Management is a Dallas-based physician practice management company. We help healthcare providers focus on delivering high-quality care by providing oversight and support for all administrative functions. Our services include human resources, accounting, marketing and business development, provider credentialing, and revenue cycle management. We manage practices across multiple specialties including internal medicine, family medicine, pain management, cardiology, OBGYN, and more. Learn more about our company and culture by visiting www.99mgmt.com or our Facebook page.