Medical Receptionist Lead at Tender Touch Therapy LLC
Job Description
Job Description
Medical Receptionist Lead
Our Purpose:
We believe in empowering every child, one ability at a time. Our dedicated employees collaborate with our patients and their care team to provide positive experiences that foster growth. The Result? Increased independence, confidence, and well-being for those we serve..
Position Overview: Effective coordination between the office manager and front desk staff with efficient and effective day to day operations in accordance with clinic policy and procedure to positively impact a patient’s overall plan of care from start to finish.
Status: Full Time
Hours: Flexible; Monday-Friday, 7:30am-6pm, 30 hours a week.
Travel: This position will require the ability to travel between clinics on occasion.
Pay: This position pays $16-$17 an hour, please only apply if you are able to meet this requirement.
Responsibilities:
Oversight of Front Desk Receptionist:
- Maintain Front Desk Operations
- Maintain Front Desk Schedules
- Coordinate coverage for hours
- Create and Administer job training program for Front Desk staff
- Review staff dashboard
- Run weekly reports
- Complete and track Patient forms
- Complete Level 1 interviews
- Train new staff
- Complete Performance Reviews
Training and Professional Development:
- Investigate, review and retrain on errors of staff and track accordingly
- Effectively roll out new policies and procedures
- Promote Team Building
Scheduler Oversight:
- Monitor and maintain wait list
- Monthly communication with managers for staffing needs
- Review end of bonus period
- Monitor No shows and cancels
- Oversight of mass text alerts
General Receptionist Duties:
- Answer phones, check voicemail
- Review and respond to emails and tasks
- Front desk reports to be ran
- Therapists' schedules maintained/conflicts resolved appropriately
- Maintain HIPAA compliance
- Maintaining the daily front desk checklist
- Other daily front desk operations
- Must travel to multiple locations weekly
- Preform all assigned front desk responsibilities/sub-products
- Attend lead meetings, department meeting, and all staff meeting
Requirements:
- 1 year or more in the Healthcare setting
- Experience in leadership or management a plus
- Strong computer skills (proficient with Microsoft products)
Resume Suggestions
Highlight relevant experience and skills that match the job requirements to demonstrate your qualifications.
Quantify your achievements with specific metrics and results whenever possible to show impact.
Emphasize your proficiency in relevant technologies and tools mentioned in the job description.
Showcase your communication and collaboration skills through examples of successful projects and teamwork.