Medical Receptionist at Total Rehab Kids

About the Role:

The Receptionist plays a crucial role in ensuring the smooth operation of our front office and is often the first point of contact for clients and visitors. This position is responsible for managing multi-line phone systems, greeting clients, and providing exceptional customer service. The Receptionist will handle various administrative tasks, ensuring that all inquiries are addressed promptly and efficiently. By maintaining a welcoming environment and facilitating communication between departments, the Receptionist contributes significantly to the overall productivity of the organization. Ultimately, this role is vital in creating a positive first impression and supporting the daily operations of the office.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience as a receptionist or in a similar administrative role.
• Proficiency in using multi-line phone systems and general office equipment.
• Bilingual

Preferred Qualifications:

• Experience in a customer service-oriented environment.
• Familiarity with insurance basics.
• Additional certifications in office administration or customer service.

Responsibilities:

• Answer and direct incoming calls on a multi-line phone system with professionalism and courtesy.
• Greet clients and visitors, ensuring they feel welcomed and attended to upon arrival.
• Perform general administrative duties, including filing, data entry, and managing office supplies.
• Maintain the reception area in a tidy and organized manner, reflecting the company's professional image.
• Assist with scheduling appointments and coordinating meetings for staff as needed.

Skills:

The required skills for this position, such as multi-line phone management and phone etiquette, are essential for handling a high volume of calls and ensuring that each caller receives the attention they deserve. Receptionist duties encompass a variety of tasks, from greeting clients to performing general administrative functions, which require strong organizational skills and attention to detail. Proficiency in using a copy machine and other office equipment is necessary for efficiently managing daily tasks and supporting the team. Excellent communication skills are vital for interacting with clients and colleagues, fostering a positive and professional atmosphere. Preferred skills, such as familiarity with office management software, enhance the Receptionist's ability to streamline processes and improve overall office efficiency.

Benefits:

• Medical, Vision, and Dental Insurance
• Employer-Paid Life Insurance
• Company Match 401k
• Paid Time Off
• Paid Holidays