Merchandise Coordinator at PetSmart

It's no surprise people are passionate about the health and happiness of their pet and our Merchandising (buying) team is no different. When it comes to the products and solutions in our stores, our incredible teams of merchandising associates have everything covered – from head to tail! From keeping up with the top trends to developing new, innovative solutions, our buyers help ensure every pet parent can find exactly what their pet needs at PetSmart. Join our team and show your love for pets by creating products as special as pets themselves!

Collaborative Work Environment
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

In partnership with our vendors, merchandisers, planners and marketing, the Merchandise Coordinator will manage the day-to-day maintenance of our items/sku's. These responsibilities include everything from introducing the products to managing the promotions.

Responsibilities:

• Gather and populate information for new vendor and item set up
• Liaison between cross-functional partners and buyers
• Sample management
• Vendor monitoring, payback management
• Responsible for executing needed details into the promotional management system, inclusive of collecting, organizing/filing, entering, and changing and auditing promotions as needed
• Maintenance and execution of digital pricing and promotions such as iMAP changes and Omni/web only offer setup. Collaboration with Site Merch team to ensure omni-offer creative and messaging is accurate and effective. 
• Manage the online assortment through greenlighting items to go live on site, setting fulfillment eligibility, coordinating assets and PDP updates with vendors, and assisting with backend attribution and taxonomy projects to ensure a seamless digital customer experience.
• Review and sign off on marketing signage sent to all stores to ensure accuracy for upcoming promotions for pet parents
• Managing category release uploads/change forms
• Occasional customer service issues or store questions
• Submitting communication to stores (CASE messages)
• Misc vendor related issues, concerns or questions

Education / Experience

• Requires knowledge obtained through an Associate's degree or Bachelor's degree
• Proficiency typically obtained with 2+ years experience in a Buyer support, merchandising, or data entry role
• Experience with Excel; beginner level
• Requires good analytical process skills and high level of accountability to ensure accuracy of data
• Candidate must have proven team forming skills to initiate positive relationships with other departments and outside vendors
• Listens attentively and responds in a sensitive and appropriate manner, treating all with respect and dignity
• Requires professional written and verbal communication skills to effectively communicate information to all levels of leadership
• Requires excellent organization and accurate data entry skills
• Must be able to work in a fast paced environment where priorities can change quickly
• Omnichannel experience (both stores and e-commerce) is preferred

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. 

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.