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HTC Global Services Inc

Network Site Reliability Engineer at HTC Global Services Inc

HTC Global Services Inc Madison, Wisconsin

Job Description

We are seeking an experienced Network SRE to design, implement, and maintain highly resilient network infrastructures across cloud and on-prem environments. The ideal candidate will have a strong background in enterprise networking, automation, and reliability engineering, with a passion for building scalable, self-healing, and observable network systems. Key Responsibilities Architecture & Design Architect resilient network topologies across AWS, OCI, Azure, and on-prem data centers. Design and implement SD-WAN, SASE, and Zero Trust frameworks for secure and efficient connectivity. Define and manage network SLAs, SLOs, and error budgets aligned with business objectives. Reliability Engineering Develop automated failover, self-healing mechanisms, and perform chaos testing to validate network resilience. Create and maintain runbooks and playbooks for incident response and root cause analysis. Integrate network telemetry and performance data into observability platforms such as Dynatrace, Prometheus, and MAiGE. Monitoring & Observability Build and maintain dashboards for monitoring network health, latency, and throughput. Correlate network metrics with application and infrastructure performance indicators. Implement synthetic monitoring and anomaly detection for proactive alerting and troubleshooting. Automation & DevNetOps Automate network provisioning and management using Terraform, Ansible, and CI/CD pipelines. Manage configuration consistency and compliance through GitOps and policy-as-code practices. Collaborate with cloud and security teams to ensure alignment with network governance and compliance standards. Cross-Team Collaboration Partner with application, cloud, and security teams to resolve cross-domain issues efficiently. Lead network readiness assessments for migrations, upgrades, and disaster recovery exercises. Mentor junior engineers and actively contribute to the internal SRE community of practice. Required Skills & Experience 10+ years of experience in enterprise network engineering or architecture. 3+ years in SRE, DevOps, or automation-focused roles. Strong expertise in routing, switching, firewalls, load balancers, VPNs, and DNS. Experience with SD-WAN, SASE, and cloud-native networking (VPCs, Transit Gateways). Proficiency in scripting languages such as Python or Bash and automation tools like Terraform and Ansible. Experience with observability tools such as Dynatrace, Grafana, or Prometheus. Solid understanding of incident management, root cause analysis, and ITIL best practices. Preferred Certifications CCIE, AWS Advanced Networking, OCI Architect, or Azure Network Engineer. Certified Kubernetes Administrator (CKA). SRE Foundation or Practitioner (DevOps Institute). If you are passionate about building reliable, automated, and scalable network systems, we invite you to apply for this position. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected. #LI-SK9 #LI-Hybrid

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