New Studio Opening Project Manager at JETSET Pilates

• 1. Project Leadership
• Manage the end-to-end opening process for new studios, ensuring every milestone—from Onboarding to Grand Opening—is completed to brand standards.
• Act as the central point of contact for Franchise Owners, driving accountability and progress throughout each project.
• Anticipate challenges and obstacles, and ensure all stakeholders have the tools and information needed for success.

• 2. Coaching & Support
• Serve as a trusted advisor and coach throughout the pre-opening journey.
• Conduct group training calls and one-on-one sessions to guide Owners through training, operations, and readiness tasks.
• Lead In-person Operational Readiness Trainings for Owners and General Managers
• Educate Owners and General Managers on key business systems (e.g., Mindbody, payroll, scheduling, and reporting) and operational best practices.
• Provide direction on staffing, brand standards, and daily operations to ensure a strong foundation post-opening.
• Promote confidence and independence among Franchise Owners through proactive guidance and clear communication.

• 3. Cross-Department Collaboration
• Partner with the Field Marketing team to align pre-launch marketing initiatives and timelines with opening schedules.
• Collaborate with Product and Talent team to coordinate hiring and training timelines
• Liaise with the Construction team to track site progress and ensure studio readiness aligns with construction timelines.
• Partner with Business Management team to onboard new franchisees and participate in business planning

• 4. Operational Systems & Process Management
• Support department with continually refining project workflows, templates, and reporting for new openings.
• Support with system setups and account activations for new franchisees.
• Maintain and evolve pre-opening checklists, milestone trackers, and onboarding documentation to improve clarity and efficiency.
• Identify opportunities to optimize processes, enhance communication, and scale support as the network grows.

• You are a natural coach and communicator, able to motivate and guide new franchise owners with clarity and confidence.
• You thrive on organization and process, maintaining visibility across multiple projects and timelines.
• You bring hands-on experience in boutique fitness or service-based operations, with a strong understanding of client experience and team training.
• You’re energized by collaboration, working seamlessly across departments to move projects forward.
• You enjoy problem-solving, staying calm under pressure while finding efficient, creative solutions.
• You’re passionate about fitness, wellness, and the JETSET brand, and embody its elevated, community-driven ethos.

• Project Leader: Balances strategic oversight with hands-on execution to keep openings on track and aligned with brand standards.
• Collaborative: Builds strong relationships with internal teams and franchisees to ensure clear communication and accountability.
• Detail-Oriented: Maintains meticulous attention to checklists, deadlines, and quality standards.
• Adaptable: Thrives in a fast-paced, evolving franchise environment with shifting priorities.
• Service-Oriented: Dedicated to supporting franchisees and ensuring their success from day one.
• Startup Experience (Desired): While not required, experience in a startup environment would be beneficial due to the dynamic nature of scaling operations and managing multiple stakeholders simultaneously.

• Education: Bachelor’s degree in Business, Hospitality, or a related field (or equivalent experience).
• Experience: 3–5 years in operations, client services, training, project management, or boutique fitness management.
• Industry Knowledge: Proven experience in boutique fitness and proficiency in Mindbody required.
• Technical Skills: Proficiency in learning management systems platforms and project management tools.
• Soft Skills: Strong communication, training, and interpersonal skills; capable of influencing and motivating others.

• Miami-based hybrid role. Significant on-site presence at the HQ office in Miami, FL, at least three days per week.  Occasional travel may be required for on-site studio opening support.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.