Office Assistant/Interpreter - Winchester at Shenandoah Valley Medical System Inc

Shenandoah Community Health (SCH) is here to bridge the gap in healthcare access. As a Federally Qualified Health Center, we tackle the challenges of cost, transportation, and language barriers to ensure everyone in our community receives the care they need. We offer a comprehensive range of services, including primary care for adults and children, women's health, behavioral health, and oral health. Plus, we provide additional support services such as on-site pharmacy, labs, and radiology. Working at SCH isn't just a job; it's a chance to make a real difference in the lives of your neighbors. Join our team and become part of the solution! Visit our website at Shenandoah Community Health to learn more.

Shenandoah Community Health in Winchester, VA is looking for an Office Assistant/Interpreter to work the Front Desk.

Job Summary:

Under the direct supervision of the Practice Manager, the Office Assistant is primarily responsible for facilitating an appropriate, efficient and welcoming environment for patients. Employee will be involved with several aspects of the practice including patient contact, scheduling, clerical duties and business functions. This position requires the Office Assistant to communicate with patients and visitors and perform a variety of interpretation, translation and SCH services to assist non-English-speaking patients receiving care within Shenandoah Valley Medical System.

Job Duties:

• Answers telephone in a friendly and professional manner and forwards calls to appropriate personnel in a timely manner.
• Assists patients as needed in the proper completion of registration, and financial forms; answers any questions to
  ensure patient understanding in a clear and effective manner.
• Provide interpreter services, and convey the exact message as opposed to summarizing information in a way that is subjective.
• Answer phone calls from Spanish line. Relay messages to providers, nurses, referrals, medical records.
• Creates encounter for all patients with an appointment, ensuring that address, telephone, and other demographic
  information and payer information is correct in Practice Management.
• Schedules appointments for patients in an accurate and timely manner.
• Obtains patient paperwork ensuring accuracy and completeness to meet departmental and SVMS standard procedures.
• Verify, scan, and maintain all patient insurance information.
• Performs other duties assigned by supervisor.

Qualifications:

• High school diploma or the equivalent
• Medical Interpreter Certification or Bridging the Gap highly recommended or actively working toward this.
• Successful completion of conversation/translation competency testing in secondary language, knowledge of Medical Terminology, and language proficiency test.
• Office management skills including word processing, data entry, and recordkeeping principles
• Previous knowledge of healthcare systems is preferred.
• Possess the ability to handle a multi-line phone.