Office Specialist II at Lancesoft INC

Title: Office Specialist II (HCV)

Duration: Temp to Hire

Location: 1627 Western Ave, Cincinnati, OH 45214

Work Hours: Mon – Fri – 8am – 5pm EST

Position: Onsite

JOB DESCRIPTION

CINCINNATI METROPOLITAN HOUSING AUTHORITY

SCOPE:  This position is responsible for performing a variety of clerical functions in support for the Housing Choice Voucher Program. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required.

•       Prepare a variety of correspondence, reports, etc. utilizing primarily Microsoft Office and CMHA’s Agency specific Software system(s). 

•       Prepare, organize, print and assemble various material used in a variety of agency functions.

•       Input information and extrapolate reports from the computer system relative to Housing Choice Voucher Program.

•       Review and process information for both owner and participant terminations from the HCV program.

•       Provide data entry support for the Housing Choice Voucher Managers.

•       Provide general administrative support with answering and assisting internal and external clients on the telephone, via the web and as walk-ins.  

•       Open, log and destitute departmental internal and external mail.

•       Create organize and send correspondence and other communications to clients.

•       Assist with lease and contracts, applying and removing payments holds/abatements, scheduling appointments, filing, faxing, scanning and copying of documents.

•       Conduct unit and owner background checks on RTAs.

•       Perform rent reasonable assessments and set up units in system.

•       Open, create, distribute, log, verify, note and track various agency mailings. 

•       Process rent reasonable assessments to determine reasonable rent for proposed and contracted units for the program. 

•       Provide desk coverage for lobby areas within the agency. 

•       Operate various types of office equipment.

•       Assist in briefings, with recertification appointments and other departmental/agency functions.

•       Provide customer service in accordance to CMHA’s Gold Standards to both internal and external clients, community stakeholders and other agency contacts.

•       Perform any other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each competency satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

DESIRED QUALIFICATIONS:

•       Demonstrated strong customer service skills.

•       Ability to maintain confidentiality.

•       Type at least 55 wpm after errors are deleted.

•       Demonstrated proficiency in word processing applications, preferably Microsoft Word.

•       Good working knowledge of electronic spreadsheets, preferably EXCEL.

•       Good basic knowledge of English grammar, punctuation and composition. Demonstrated ability to maintain confidentiality.

•       Strong telephone skills.

•       Ability to maintain confidentiality.

EDUCATION/EXPERIENCE/CERTIFICATIONS:

•       High school diploma or equivalent.

•       One (1) full year of clerical work experience.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to maintain a stationary position, operate computers and other office equipment, move about the office, attend onsite and offsite meetings, and communicate. The employee must be able to sit or stand for eight hours while performing essential work duties. The employee must be able to accurately exchange information in person, in writing and via e-mail and telephone. The employee must be able to perform essential job functions in an environment that could have increased stress levels.