Call Center Associate at Staffmark Group

Staffmark is looking for a professional and dependable Call Center Associate to join our team. In this role, you'll handle inbound customer calls, provide exceptional support, and assist with inquiries or issues in a calm, courteous, and solution-focused manner. This position requires excellent communication skills, attention to detail, and the ability to remain composed under pressure.

Pay: $18/hour

Schedule: Monday - Friday | Multiple shifts available

Responsibilities

• Answer inbound customer calls promptly and professionally
• Provide accurate information, support, and solutions to customer inquiries
• Maintain a positive and helpful attitude, even during challenging calls
• Accurately document call details and follow up as needed
• Collaborate with team members and supervisors to ensure excellent service
• Adhere to company policies, procedures, and quality standards
• Participate in an on-call rotation approximately once every 7 weeks

Qualifications

• High School Diploma or GED (required)
• Minimum 1 year of customer service experience (retail, hospitality, or call center preferred)
• Excellent verbal and written communication skills
• Strong problem-solving abilities and professional demeanor under pressure
• Reliable attendance and strong work ethic
• Comfortable working both independently and as part of a team

Why You'll Love This Job

Staffmark offers a comprehensive benefits package to support your health, financial goals, and work-life balance. Benefits include medical, dental, and vision insurance, life insurance, short-term disability coverage, and a 401(k) retirement plan. Employees also enjoy weekly pay every Friday, access to exclusive discounts, and referral bonus opportunities.

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About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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