Onboarding & Implementation Manager at VirtualVocations

A company is looking for an Onboarding & Implementation Manager.Key ResponsibilitiesLead and manage the full lifecycle of the customer onboarding process through go-liveCoordinate internal readiness activities and serve as the primary point of contact for onboarding-related inquiriesDesign and execute an onboarding journey that enhances customer experience and satisfactionQualifications and SkillsBachelor's degree in Information Technology, Business Administration, Supply Chain, or a related field3-5 years of experience in customer onboarding, implementation, or service transition within a technology or hardware reseller environmentStrong background in cross-functional coordination (Sales, Procurement, IT, Supply Chain)Certifications in ITIL, Customer Success Management, Project Management, or Process Improvement are a plusProficient with Microsoft Office Suite and experience with CRM or onboarding software preferred