Operations Leader at Sulzer Tower Field Service US Inc

Position Summary:

The Operations Leader plays a critical role in overseeing daily operations, ensuring efficient job execution, maintaining high standards of safety and quality, and fostering employee development. This position serves as a key liaison between the service center, customers, and internal teams such as Sales and Purchasing. The Operations Leader directly supervises craftsmen and is responsible for driving performance, accountability, and continuous improvement.

Key Responsibilities:

• Monitor job performance against estimated or established timeframes
• Promote efficient repair practices and maintain a strong pace of work
• Serve as the primary point of contact for customers regarding in-shop work
• Communicate and negotiate effectively to meet customer needs
• Provide hands-on technical guidance and problem-solving support to the team
• Identify and correct conditions or behaviors that may compromise quality
• Verify measurements, test results, and perform final inspections before job completion
• Proactively identify and address workplace hazards and unsafe behaviors
• Deliver regular feedback to craftsmen on productivity, quality, and safety
• Support employees in setting and achieving performance and career development goals
• Coordinate on-the-job training, mentoring, and technical development opportunities
• Facilitate access to classroom training, seminars, and OEM-led sessions
• Perform Reverse Engineering of motor components for future manufacturing or redesign.
• Work with teams to develop repair scope for gear boxes, pumps or turbines. 
• Determine standard procedures for the repair scope per API and ASME.
• Work with Department Personnel to provide short and long-term plans to improve work space, equipment and department capabilities.
• Work with Department Personnel to reduce the number of defects and rework from each department.
• Work with teams to draw and develop repair specifications; specify and develop new and quicker measurement techniques.
• Gather and review recommendations and associated shop cost.
• Work with operations and Sales to gather and review quotes for outside customer services.

Qualifications:

• Minimum of 3 years experience in rotating equipment repair
• Strong communication and employee coaching skills
• Demonstrated ability to make critical decisions and hold team members accountable
• Skilled in identifying nonconformance issues and driving corrective actions
• Collaborative mindset with the ability to work across Sales, Operations, and Support teams
• Proactive, solutions-oriented approach to leadership