Operations Specialist I - Secondary Program (Part Time) at InsideHigherEd

JOB GOAL:

To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:

Under moderate supervision, this position provides department support, manages department processes, and ensures smooth running of the Adult Education and Literacy office. This position must be able to provide exceptional customer service both over the phone and in a high traffic office setting. Persons in this position must also work on a cross functional team that supports all aspects of program support, data entry and student outcomes. Persons in this position will typically work 10 hours per week, Monday-Thursday from 4:30pm-7:00pm, but may be asked to help with coverage during the day Monday-Friday as needed.

UNIVERSAL CORE COMPETENCIES:

Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.

Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.

Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.

Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.

Lead- regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES:

Answer and/or re-direct basic inquiries from internal and external customers either via phone calls, email or in person.

Assist with information sessions, scheduling student appointments, and intaking student demographics and documents.

Perform various office clerical duties including filing, typing, scanning, and after the class processing of student records

Process registrations, cancelations, and transfers for Adult Basic Education and ELL students

Review/enter courses and classes into the non-credit and federal reporting system

Utilize Kirkwood’s software system to assist with room scheduling.

Enter student outcomes for student records

Complete data audits for accurate student records

Assist in mailings to students or other external partners

Assist with department activities, meetings such as catering, supplies and scheduling

Perform other duties as assigned

PERFORMANCE EXPECTATIONS:

Be able and willing to represent the college in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.

Ability to provide service in a courteous, prompt, professional and efficient manner

Read, understand, and express oneself clearly and effectively in oral and written form.

Ability to work in a cross-functional team-based environment and collaborate with others in setting goals and problem solving.

Establish and maintain good working relationships with students, colleagues, and general public.

Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.

MINIMUM QUALIFICATIONS:

High school diploma or equivalency plus two years related experience; or an Associate’s degree in a related field.

Possess a good working knowledge of personal computers and Microsoft Office products, with an emphasis on Word and Excel.

Knowledge of standard office equipment.

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

Associate’s degree in a related field

Experience in an educational setting

EEO/AA STATEMENT:It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness (employees) or the Vice President of Student Services (students), 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404,319-398-5572,[email protected], or the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone:(303) 844-5695FAX: (303) 844-4303, TDD 800-877-8339 Email:[email protected].

WHY KIRKWOOD:
Kirkwood Community College prides itself on fostering a diverse workforce and values unique perspectives throughout its campus community. The college is a convenient, innovative, visionary educational leader striving to remain affordable and accessible. With more than 140 majors and programs, Kirkwood boasts 16,000 annual college-credit students while maintaining one of the lowest tuitions in the state. All degree-seeking students are eligible for federal financial aid and the college offers more than $3 million in scholarships each year to students from all walks of life.Review of applications will continue until the position is filled.