Outreach Specialist at CAI

Outreach Specialist

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Employment type:

Worksite flexibility:

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for an Outreach Specialist to provide customer service support at outreach events throughout the state. This position will be a full-time contract and onsite with statewide travel, including overnight stays.

What You’ll Do

• Assist SunPass customers and potential customers at outreach events located throughout the State with inquiries regarding the SunPass Program

• Combine product knowledge, good work ethics, effective time management, and customer service skills to meet performance standards that positively reflect the SunPass image

• Prepare outreach activity reports and provide feedback to assist with program improvements

• Perform other duties or special projects as required

What You'll Need

Required:

• Strong face-to-face or phone customer service experience

• Ability to communicate effectively, verbally, and in writing

• Strong knowledge of principles and processes for providing customer service

• Ability to maintain composure in a fast-paced environment

• Ability to use internet applications and Microsoft Office Products

• Ability to research and analyze information

• Strong time management skills

• Valid driver’s license

Preferred:

• Bilingual Spanish Speaker

• Knowledge of the SunPass Program

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.