Part Time Front Desk Agent at Brasstown Valley Resort & Spa

**Job Summary:**
We are seeking a Part-Time Front Desk Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service to guests and visitors, assisting with check-ins and check-outs, answering phone calls, and handling reservation inquiries.

**Qualifications:**
- High school diploma or equivalent
- Excellent communication and customer service skills
- Proficient in Microsoft Office applications
- Ability to multitask and work in a fast-paced environment
- Previous experience in a customer-facing role is a plus in a hotel or resort environment

**Responsibilities:**
- Greet guests and visitors in a professional and friendly manner
- Assist with check-ins and check-outs, ensuring accuracy in all transactions
- Answer phone calls and direct them to the appropriate department
- Handle reservation inquiries and make reservations in the system
- Resolve guest issues and complaints in a timely and effective manner
- Maintain a clean and organized front desk area
- Assist with administrative tasks as needed

**Schedule:**
- This is a part-time position with flexible scheduling, including evenings and weekends.
- The number of hours per week may vary based on business needs.

**Benefits:**
- Competitive hourly wage
- Training and development opportunities
- Employee discounts on services and products