Part-Time Front Office Receptionist Woodbury, MN at QualDerm Partners

Part-Time Front Office Receptionist 20-29 hours

Location: Woodbury, MN

QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations across 17 states. Our mission is to educate, protect, and care for your skin while providing the very best in comprehensive skin care. We believe in making high-quality skin care accessible while fostering a rewarding work environment for our providers and employees.

As a leader in dermatology focused on preventative care, we offer competitive compensation and benefits while encouraging a culture that is well-respected and supportive.

Job Summary:

The Part-Time Front Office Receptionist will be responsible for performing timely and accurate patient registration while providing exceptional customer service. This role involves verifying patient insurance coverage, utilizing medical systems, and following established policies and procedures to create a welcoming environment for patients and visitors.

Essential Duties and Responsibilities:

• Greets patients and visitors in person or on the phone and answers inquiries or directs them appropriately.
• Logs patient arrival in the Practice Management System (EMR).
• Identifies patients through date of birth and name, creating new accounts if necessary.
• Prepares required patient paperwork prior to appointments.
• Contacts “No Show” patients to reschedule appointments; updates notes in the Practice Management System.
• Enhances patient satisfaction and optimizes provider time by scheduling appointments and addressing patient concerns.
• Responds to patients in distress and assists during emergencies with good judgment.
• Updates information in the Practice Management System and obtains new patient information as needed.
• Verifies insurance eligibility and informs the billing department of any prior authorization requirements.
• Maintains cleanliness and organization of the reception area.
• Collects patient copays and balances during check-in/check-out.
• Ensures patient confidentiality and protects sensitive information.
• Follows operational policies and procedures, reporting any changes as needed.
• Demonstrates excellent customer service consistently.
• Answers phone calls promptly and courteously.
• Communicates professionally with patients, visitors, and medical staff.
• Performs additional duties as assigned by the Practice Manager or Area Practice Manager.

Requirements

• High School Diploma required; Associates Degree preferred
• 1 year of customer service experience in a healthcare setting preferred
• Strong communication and interpersonal skills
• Ability to handle multiple tasks and maintain professionalism in a fast-paced environment
• Familiarity with EMR systems is a plus

Benefits

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.

Compensation Range: $19.33 - $25.39 per hour. Final offer will be based on a combination of skills, experience, location, and internal equity.