Part-Time Insurance Customer Service Rep. at VANNESSA GONZALEZ-Farmers Insurance Agency

Ready to Take the Next Step in Your Career? Join Our Team!

Part-Time Customer Service Representative | Vannessa Gonzalez - Farmers Insurance Agency

Are you passionate about helping others and thrive in a proactive, team-oriented environment? We're looking for a motivated, people-loving professional to join our growing agency as a Part-Time Customer Service Representative!

Whether you're looking to break into the insurance industry or youre an experienced CSR looking for a fresh, rewarding opportunity we want to hear from you.

Why Join Us?

No experience? No problem! Well teach you everything you need to succeed.

Experienced? Even better! Take your skills to the next level with continued training, mentorship, and leadership opportunities.

Room for growth with the option to explore a transition into sales down the line.

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Life Insurance

Vision Insurance

Mon-Fri Schedule

Evenings Off

Career Growth Opportunities

Pay Raise Opportunities

Monthly Employee Appreciation Lunch

Weekends Off

Team Building Activities

Flexible Hours

Family Focused

Flexible Schedule

Hands on Training

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers and follow-up.
• Complete Evidence of Insurance requests.
• Document each customer contact in eAgent.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Share training and education knowledge and expertise with team members.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Maintain knowledge of new products and services.
• Generating insurance quotes.
• Provide exceptional customer service and support.
• Be outstanding at relationship building.
• Develop and maintain client relationships.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Handle customer renewals.

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Create relationships from a cold start.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Confident, self-starter who works well independently.
• Professional phone etiquette.
• Career minded vision.
• Great Customer Service Skills.
• Strong work ethic and leadership skills.
• Bilingual, fluent in both English and Spanish is beneficial.
• No insurance experience required but must be willing to learn and get P&C licensed
• A Property & Casualty insurance license is a plus