Part Time Parts Services Coordinator at Accentuate Staffing

Accentuate Staffing is seeking a dedicated and detail-oriented Parts Services Coordinator to join our client’s growing team. This position plays a key role in ensuring smooth daily operations by managing parts and warranty orders, supporting technical service activities, and delivering exceptional customer experiences. The ideal candidate is highly organized, dependable, and thrives in a fast-paced environment where accuracy and communication are essential. If you enjoy taking initiative, solving problems, and being part of a collaborative team that values excellence, we want to hear from you. Responsibilities: Perform order entry functions related to parts and warranty orders for service agencies, partners, and customers. Monitor the delivery of warranty parts orders as required for same-day claims. Process parts return requests as required and coordinate with warehouse teams to resolve order discrepancies or disputes. Partner with receiving to process mandatory parts return orders successfully. Monitor and respond to parts order and identification requests received through the designated Outlook inbox in a timely manner. Provide comprehensive assistance and support to the Technical Service Team in the execution of daily operations. Communicate effectively and professionally with customers, dealers, and the sales team via email and telephone. Identify, prioritize, and escalate support situations requiring immediate or specialized attention. Demonstrate the ability to perform effectively in a dynamic, fast-paced environment and adapt readily to change. Maintain a thorough understanding of product and parts identification to support email inquiries. Requirements: 2-4 years’ related experience in customer experience/order entry or a bachelor’s degree in a related field. Advanced knowledge of computer options and proficiency in Microsoft Word, Excel, Outlook. Strong organizational skills are necessary to manage the high volume of detailed transactions accurately. Must be initiative-taking with respect to working with minimal supervision and guidance. Prior experience with order entry and parts identification processes preferred. Type 30 to 40 words per minute. Willingness to work in a team environment. Commercial cooking product knowledge is a plus