The Parts & Service Administrator at Altorfer Rents plays a key role in supporting both the Parts and Service departments across our Central Illinois rental stores. This position is responsible for ensuring efficient parts sales, inventory management, and service order processing, while delivering outstanding customer service to both internal and external customers. As a vital member of our team, you will help maintain smooth operations for multiple store locations, contributing to our reputation for excellence and reliability.

Parts:

Assist with customer parts counter sales, stock orders, and answer incoming calls.
• Assist walk-in customers with parts & merchandise sales.
• Complete required paperwork and computer data entry of billings, ordering, stocking and selling of supply items for both Parts & Service Depts.
• Will ship and receive freight, inventory storage, customer order filling
• Operate pallet jack and drive company vehicles to deliver or pick up parts as needed
• Ability to look up equipment part numbers in computer parts books system and/or online resources. Process orders as they come in.
• Responsible for keeping record of parts inventory.
• Housekeeping
• Perform other duties as assigned.

Service:

• Open, process and close work orders.
• Help process warranty claims for machines for all central Illinois rental stores.
• Provide excellent customer service to all customers and employees.
• Maintains service records, equipment information, and customer information in system, as needed.
• Other clerical duties as assigned.

• Previous warehouse experience required. A minimum of 2 years' previous experience in parts, inventory, heavy construction equipment experience required.
• Basic knowledge as well as understanding of the core parts and service operations highly preferred.
• Must be a self-starter with good time management, planning, and organizational skills with a commitment to detail. Ability to multi-task in a fast-paced environment.
• Ability to follow all safety rules and wear proper safety equipment in the warehouse and in outdoor yard areas.
• Must have a positive attitude and excellent customer service skills
• Must be well organized and able to meet challenging deadlines.
• Computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook are required.
• Excellent communication skills (written, e-mail, verbal)
• Ability to write professional business communication when sending emails, letters, notes, and documenting is required
• Must be able to handle general math calculations on money, weight measurement, volume, and distance.
• Able to lift 75 lbs.
• Must be able to work with minimal supervision.
• High School Diploma or equivalent is required.
• Must have a valid driver's license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Altorfer Inc. offers an industry leading compensation and benefit package:

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO + 1 Floating Holiday
• Education Assistance
• Personal Tool Insurance, and Safety Equipment Reimbursement
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Payrate: $22.00-$25.00 per hour

This position works in both a warehouse environment with some outside exposure and office environment. May, on a continuous basis, walk, bend and lift up to 75lbs. The wearing of approved safety equipment (i.e. safety glasses with side shields, high visibility attire, and steel toe footwear) is required. Noise level in the shop is usually moderate to high and noise level in the office is low. May intermittently sit at a desk to answer telephone and write or use a keyboard to communicate through email. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and the opportunity to work a remarkable team of people.