Passport Rewards Supervisor at Peppermill & Western Village

The Passport Rewards Supervisor oversee the daily operations of the Passport Rewards Club with a focus on staffing, supporting and developing teams.

Duties

• Ensure consistent delivery of high-quality guest service; identify and resolve service.
• Lead daily operations of the Passport Rewards Club, focusing on team development, task coordination, and performance monitoring.
• Manage administrative functions including record keeping, inventory control, and scheduling.
• Train and support new and existing team members, applying effective service recovery techniques.
• Assist with marketing initiatives, promotions and database management to support club growth and engagement.

Qualifications:

• Must be at least 21 years of age.
• High school diploma or G.E.D required.
• Must be able to maintain a valid license with the Gaming Control Board.
• Alcohol Awareness card required.
• Minimum of one year experience in Casino and Supervisory positions required.
• Two or more years of customer service experience required.
• Understand the importance of confidentiality.
• Must have excellent written and verbal communication skills.