Patient Access Specialist - Medical Front Desk at Vero Orthopaedics Inc

Medical Office Check-In/Check-Out

Position Overview:

The Orthopaedic Medical Office Check-In/Check-Out position plays a vital role in providing exceptional patient experiences and efficient administrative support in an orthopedic medical office. This position is responsible for managing patient check-in and check-out processes and ensuring a smooth flow of patients throughout their visit. The ideal candidate will have excellent interpersonal skills, strong attention to detail, and a passion for delivering high-quality patient care.

Key Responsibilities:

Patient Check-In:

• Greet patients in a friendly and professional manner as they arrive at the orthopaedic office.
• Verify patient information, including personal details, insurance details, and medical history, to ensure accurate records.
• Assist new patients with filling out necessary forms and provide guidance on required documentation.
• Ensure patient privacy and compliance with HIPAA regulations during the check-in process.

Appointment Scheduling:

• Coordinate patient appointments efficiently, considering the availability of orthopedic specialists and other medical staff.
• Utilize the office's electronic health record (EHR) system to manage schedules, update patient information, and track appointment statuses.
• Reschedule appointments when necessary and inform patients of any changes in their appointment times.

Insurance Verification:

• Verify patients' insurance coverage and eligibility before their appointments.
• Communicate with patients regarding insurance-related matters and potential out-of-pocket expenses.

Patient Check-Out:

• Process patient check-out after their appointments, ensuring all required documentation is completed accurately.
• Collect co-pays, deductibles, and outstanding balances as necessary.
• Provide patients with information on follow-up appointments, prescriptions, and any additional instructions.

Office Coordination:

• Collaborate with medical assistants, nurses, and physicians to ensure the smooth flow of patient care.
• Maintain a clean and organized front desk area, keeping it stocked with necessary supplies and patient education materials.
• Assist with general administrative tasks, such as answering phone calls, managing emails, and handling medical record requests.

Customer Service:

• Provide exceptional customer service to patients, addressing their inquiries and concerns promptly and professionally.
• Respond to patient feedback and complaints in a compassionate and understanding manner.
• Strive to create a positive and welcoming environment for all patients and visitors.

Compliance and Confidentiality:

• Adhere to all relevant healthcare regulations, including HIPAA, to protect patient privacy and maintain confidentiality.
• Stay informed about changes in insurance policies, coding, and billing practices to ensure compliance with industry standards.

Qualifications and Requirements:

• High school diploma or equivalent.
• Previous experience in an orthopedic medical office setting or a related field preferred.
• Knowledge of medical terminology, insurance procedures, and electronic health records (EHR) systems.
• Proficiency in using computer software and basic office equipment.
• Strong communication and interpersonal skills, with the ability to interact effectively with patients, staff, and physicians.
• Detail-oriented and capable of multitasking in a fast-paced environment.
• Empathetic and compassionate attitude towards patients and their healthcare needs.
• Ability to handle confidential information with utmost discretion.
• Willingness to learn and adapt to changes in the healthcare industry.