Patient Access Specialist at TEKsystems

*Description*

As an Inbound Patient Access Specialist, you will advocate for patient members by guiding them through the complexities of obtaining medications efficiently and cost-effectively
You will manage inbound communications to ensure members receive timely enrollment in drug savings programs and experience world-class customer service regarding their pharmacy benefits by providing a one-call resolution
Educate patient members about their pharmacy benefits and help them source medications they need through various programs
Provide support to/ assist members, providers and pharmacies via inbound phone calls, email, and other appropriate communication channels
Handle inbound calls pertaining to enrollment in drug savings programs and resolve their inquiries
This role's success metrics include providing one-call resolution to members, providers, and pharmacies
This role will gather any missing necessary information to successfully resolve the case, with emphasis on a one-call resolution approach
This role requires good understanding of all Patient Access savings programs
Coordinate with members, physicians, drug manufacturers, and pharmacies to facilitate enrollment in savings programs
Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements, and ensuring a hassle-free experience for our Members
Provide empathetic support to patients by phone, email, and other channels
Maintain impeccable documentation, responsiveness, timeless of response with follow-up of each member call
Have a patient-centric mindset and a high sense of urgency to solve requests
Work with sensitive information while upholding PHI and HIPAA standards
Stay updated on organizational processes and policies to maintain compliance and ensure service quality
Organize case details per required standards and keep track of multiple tasks to ensure optimal productivity in a fast paced environment
Achieve or exceed specific key performance indicators and meet service level expectations to maintain high-quality service standards
Consistently maintain quality assurance standards and strict adherence to schedule, contributing to the overall efficiency and reliability of support
Requires 100% attendance during training period


*Skills*

healthcare customer service, insurance verification, pharmacy, insurance, prior authorization, patient scheduling, medical reception, patient access, patient registration


*Top Skills Details*

healthcare customer service


*Additional Skills & Qualifications*

Candidates must be locally based
High School diploma or GED or equivalent required


*Experience Level*

Intermediate Level

*Pay and Benefits*
The pay range for this position is $47840.00 - $47840.00/yr.
Great Benefits and Employee Perks:
- Highly competitive wellness benefits including 90-95% Health, Vision, and Dental covered for self AND Family.
- Fully paid Life insurance and Disability benefits
- 3wk PTO + 12 Company Paid Holidays + 1wk sick pay
- 401(k) Retirement Savings Program
- Flexible Spending Benefits
- Generous Paid Parental Leave benefits
- Overall culture of SmithRx that values employees and has a culture of gratitude.
- 1st week of month food is bought for whole team
- Start up with growth ops internally. Room for promotions if performing well and in want of upward movement
- Fully stocked kitchen
- Offsite celebrations/events for hitting big goals
- Culture of gratitude and people expressing that, All hands meeting on Tuesday w/ shout outs.
*Workplace Type*
This is a hybrid position in Lehi,UT.
*Application Deadline*
This position is anticipated to close on Oct 31, 2025.
h4>About TEKsystems:


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.