Patient Account Insurance Representative (PAIR) at Gladstone Psych & Wellness

About the Role:
The role of the Patient Account Insurance Representative (PAIR) is to manage patient financial accounts by collecting payments, promptly updating insurances, and communicating patient responsibilities to all assigned patients. This role requires strong customer service, communication, and problem-solving skills to ensure accurate billing and patient satisfaction.

Key Responsibilities:

• Maintain and update all spreadsheets as required
• Collect outstanding balances and process payments as necessary.
• Maintain and update electronic patient records regarding outstanding balances, copays, deductibles, and coinsurances.
• Completing verification process to ensure accurate billing of claims
• Handle incoming telephone calls from patients; return calls and follow up as needed.
• Verify that patient records contain all necessary information for insurance reimbursement.
• Coordinate with billing staff, Patient Care Representatives regarding outstanding balances using YELLOW patients and billing issues.
• Communicating with patients about their bills and insurance coverage, verifying insurance details, and following up on patient account inquiries.
• Perform additional administrative duties as assigned.
  
  

Additional Requirements:

• Participation in team meetings.
• Willingness to learn and share knowledge and ideas for improvement in the team.
• Able to follow both written and verbal instructions accurately.
• Strong interpersonal skills to communicate tactfully and professionally with staff, patients, providers, and the public.
• Flexible, reliable, and able to work independently and collaboratively as a member of a team.
• Capable of setting priorities, managing time effectively, and handling multiple projects with competing deadlines.
• Willing and able to take on all departmental duties as required.
  
  

Job Qualifications

• High school diploma or equivalent
• Minimum of 1-year experience with administrative/clerical background
• Basic Excel/Google docs/sheets skills required
• Team player who can work in high paced environment