Patient Admin Specialist at Robert Half

Are you a detail-oriented professional with excellent communication and multitasking skills? We are seeking a Patient Administrative Specialist to join a dynamic outpatient clinical setting. As a Patient Administrative Specialist, you will be at the forefront of patient interaction, ensuring a smooth and professional experience. The Patient Administrative Specialist plays a vital role in the daily administrative operations of the clinic, handling patient coordination, front desk responsibilities, and surgery scheduling.

Schedule: Monday–Friday, 8:30 AM – 5:00 PM | 6-Month Onsite Contract

Responsibilities:

• Perform front desk check-in and check-out functions for patients.
• Greet and welcome patients while addressing initial inquiries regarding appointments, payments, and schedules.
• Answer and route calls on a multi-line phone system; take messages for clinic staff and physicians.
• Ensure all insurance verifications and authorizations are completed prior to appointments.
• Coordinate with providers regarding schedule preferences and urgent patient needs.
• Support physician-patient communications using internal documents and tools.
• Maintain databases, process internal forms, and handle various clerical tasks.
• Use electronic medical record systems and phone systems to perform job duties efficiently.
• Deliver excellent service that meets or exceeds organizational standards.
• Manage non-clinical customer relationship messages (CRMs) and escalate as needed.
• Handle incoming/outgoing faxes, clinic mail, and organize clinic-specific documents.

Job Requirements:

• High School Diploma or GED required.
• Knowledge of medical terminology preferred.
• Proficient in using computer systems and electronic medical records.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Windows-based software and general computer literacy.
• Ability to adapt communication style to different individuals and situations.
• Demonstrated calmness and professionalism in high-pressure settings.