Patient Care Front Desk Specialist (Bilingual Spanish) at FYZICAL Therapy and Balance Centers

Patient Care Front Desk Specialist (Must be Bilingual in English & Spanish)
***Part-Time** or **Full-Time**
Must have at least 1 year experience with medical billing or medical front desk operations
Lawrenceville, GA | $17–$22.00/hr + Performance Bonuses
No Weekends 

Full-Time Option: 40 hour work-week, no weekends; Health Insurance + 401(k) with Employer Match
Part-Time Option: 20 - 30 hours per week, Ideal for rising students with flexibility to work on the following days Monday (7am - 12p), Tuesday (10am - 7pm), Thursday(10am - 7pm) & Friday (8am - 2pm).
 
About Us
At FYZICAL Therapy & Balance Centers, we help patients improve balance, movement, and overall wellness. Our team blends expert physical therapy with compassionate patient support to treat the whole person — not just the condition.
The Role
We’re looking for a friendly, outgoing, detail-oriented Patient Care Front Desk Specialist to manage patient scheduling, coordinate care, and provide supportive wellness check-ins. Whether part-time (20–28 hrs/week) or full-time (40 hrs/week), this role is perfect for someone who enjoys making a meaningful impact in a collaborative, patient-centered clinic.

Why This Role is a Career Launchpad
This is more than a part-time job — it's a career-enhancing opportunity to:

• Build real-world experience in healthcare operations
• Develop skills in referral management, patient service, and community relationship building
• Work alongside licensed physical therapists and support staff in a collaborative setting
• Make a tangible impact on patient outcomes and access to care

Ready to grow your career in a role that blends purpose with professional development?
Apply now to join a passionate, mission-driven team at FYZICAL Therapy & Balance Centers – Lawrenceville Sugarloaf.Responsibilities

• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians  
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

Required Skills

• Bilingual (English/Spanish) - REQUIRED
• High school diploma or equivalent
• Valid driver's license and reliable transportation
• Great communicator and multitasker, detail-oriented
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain 
• H.S. graduate or GED certificate
• Up-to-date DL and a dependable vehicle
• Excellent at handling details, communicating and multitasking
• Great demeanor, strong integrity and compassion