Patient Engagement Coordinator at Pain Specialists of America LLC

Pain Specialists of America (“PSA”) is a Texas-based, multisite comprehensive pain management company that includes over 11+ locations, two ASCs, and one CLIA-certified laboratory located in New Braunfels. PSA is growing rapidly. We are looking for competent, talented professionals who can support the business and help it achieve its strategic objectives.

The Patient Engagement Coordinator must have experience in the medical field and posses strong customer service and communication skills.

Detailed Responsibilities:

• Resolve patient requests in one call to maximize the patient’s experience.
• Assist patients with access and navigating patient portal along with appointment requests.
• Utilize multi-line phone system with potential high call volumes.
• Ability to stay calm and de-escalate patients.
• Stay abreast of general insurance updates, company providers, services and policies
• Meet data-driven benchmarks and metrics provided to ensure an excellent patient experience.

Working Conditions: This job operates in a fast-paced professional medical office environment and is not a remote position.

Work Address:

3201 South Austin Avenue

Suite 265

Georgetown, TX 78626

Work Schedule:

Monday - Friday

8am - 5pm

Benefits:

• Medical, Dental, Vision Insurance
• 401k w/company match contribution
• Paid Time Off
• Short & Long-Term Disability
• HSA (w/company contribution), FSA
• Life Insurance (company paid + voluntary options)
• 10 Paid Holidays for the Year 2025
• Employee Assistance Programs

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
• Level of Supervision & Essential Job Functions
• The above responsibilities follow clearly defined instructions. Instructions, once established and defined, normally allow the job to be completed without direct and/or frequent supervision.
• The above statements are intended to describe the general nature and level of work formed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
• A qualified person with a disability may request a modification or adjustment to the work environment (a reasonable accommodation) which the company will attempt to provide, unless undue hardship will occur.

Education and Experience/Technical Skills

• High school diploma or equivalent
• Minimum of 1-year work experience in a medical practice; experience with pain management, neurology, or orthopedics (Highly Preferred)
• High-volume call center experience (Highly Preferred)
• Medical Call Center experience (Highly Preferred)
• Bilingual English/Spanish (Highly Preferred)
• Strong computer and EMR skills
• Proficient in MS Word, Excel, PowerPoint, and Outlook
• Must be organized and detail-oriented
• Must possess excellent written and verbal communication skills; writing sample to be completed at interview
• Must be able to multitask in a fast-paced environment and meet deadlines
• Knowledge of healthcare insurance terminology.