Patient Experience Specialist Orthodontics Front Desk at KSI

Patient Experience Specialist Orthodontics

Cedar Rapids, IA | 4-Day Workweek | No Nights or Weekends

Were partnering with a respected and growing orthodontic practice in Cedar Rapids to find a friendly, organized, and tech-savvy Patient Experience Specialistto join their patient-centered front desk team.

As the first person to greet patients when they walk into our clinics, you set the tone for their entire experience. From welcoming patients and scheduling visits to processing payments and supporting daily office flow, you help ensure every interaction feels smooth, personal, and professional.

If you love helping people, thrive in a fast-paced environment, and bring both warmth and attention to detail to your work, this could be the perfect fit. Youll play an essential role in making each patients visit seamlessfrom the first phone call to the final smile reveal.

What Youll Do

As one of the key faces of the practice, youll be responsible for:

• Greeting patients and managing check-in/check-out across multiple providers
• Coordinating daily schedules and ensuring the office runs smoothly
• Answering phones, scheduling appointments, and managing patient communications
• Verifying insurance benefits and explaining payment plans with clarity and care
• Collecting payments, posting charges, and maintaining accurate records
• Supporting the orthodontic team across multiple Cedar Rapids-area locations (rotation scheduled in advance)
• Assisting with office projects, staff communication, and continuous process improvement

Youll help patients feel comfortable from the moment they walk inkeeping patient care and teamwork at the center of everything you do.

What Were Looking For

• 5+ years of office or administrative experience (experience with insurance or accounts receivable is a plus!)
• Excellent communication and customer service skills
• Strong computer and scheduling software proficiency (experience with practice management systems a plus)
• Proven ability to stay organized and manage multiple priorities
• Friendly, polished, and professional demeanor
• Ability to pass a background and financial check and maintain patient confidentiality

Schedule & Location

• Full-time, anywhere from 35 - 40 hours/week
• 4-day set schedule typically 7:00 AM5:00 PM with a 1-hour lunch
• For this position, the day off is typically Tuesday or Wednesday, determined in advance
• No nights, weekends, or major holidays
• Work primarily across multiple Cedar Rapids-area offices rotation communicated ahead of time for easy planning

Compensation & Benefits

• Pay:$20$24/hour, depending on experience
• Perks & Benefits include:
  • 401(k) with profit sharing
  • Paid time off + Paid sick leave
  • 6 paid holidays
  • Uniform allowance
  • Continuing education credits
  • HRA (Health Reimbursement Arrangement) can be used for premiums or qualifying medical expenses
  • Free orthodontic treatment for employees and children of long-term employees

This is a practice that values balance a 4-day workweek, a supportive team, and the chance to make a daily impact by helping patients feel confident in their smiles.

Why Youll Love Working Here

• Close-knit, high-performing team that celebrates collaboration and positivity
• Tech-savvy office embracing modern systems and digital tools
• Opportunity to help people feel confident with their smilesevery single day
• Employee benefit: free orthodontic treatment for you (and for children of long-term employees)
• A team that values your time, weekends at home, and your professional growth

As the practice continues to expand, youll also have opportunities to grow within the organizationwhether thats deepening your expertise in patient coordination, cross-training in insurance and treatment planning, or stepping into a future leadership role.

KSIs Talent Acquisition Team partners with companies to assist with their hiring needs. All positions are direct-to-hire opportunities with the employer.