Patient Registration/Access Representative at Cedar Riverside People'

About the Role:

The Patient Registration/Access Representative plays a critical role in the healthcare delivery process by serving as the first point of contact for patients entering the healthcare system. This position is responsible for accurately collecting and verifying patient information, ensuring compliance with healthcare regulations, and facilitating smooth access to medical services. The representative will manage patient records, insurance verification, and appointment scheduling to optimize patient flow and enhance the overall patient experience. By maintaining clear communication with patients, healthcare providers, and insurance companies, this role helps to reduce administrative errors and delays. Ultimately, the Patient Registration/Access Representative ensures that patients receive timely and efficient access to care while supporting the operational needs of the healthcare facility.

Minimum Qualifications:

• High school diploma or equivalent required.
• Previous experience in patient registration, medical office administration, or a related healthcare role.
• Basic knowledge of medical terminology and healthcare insurance processes.
• Proficiency with electronic health record (EHR) systems and standard office software.
• Strong communication and customer service skills.

Preferred Qualifications:

• Associate degree or certification in healthcare administration or related field.
• Experience with specific EHR platforms such as Epic OCHIN.
• Familiarity with HIPAA regulations and healthcare compliance standards.
• Bilingual abilities to assist a diverse patient population.
• Demonstrated ability to handle high-volume patient interactions efficiently.

Responsibilities:

• Greet patients and visitors in a professional and courteous manner, providing assistance with registration and check-in processes.
• Collect, verify, and update patient demographic, insurance, and medical information accurately in the electronic health record system.
• Verify insurance eligibility and benefits prior to patient appointments to ensure coverage and reduce billing issues.
• Schedule and confirm patient appointments, coordinating with clinical and administrative staff to optimize scheduling efficiency.
• Maintain patient confidentiality and comply with HIPAA and other regulatory requirements in all interactions and documentation.
• Resolve patient inquiries and concerns related to registration, insurance, and access to services promptly and effectively.
• Collaborate with healthcare providers, billing departments, and insurance companies to facilitate smooth patient access and accurate data exchange.
• Assist in the preparation and maintenance of reports related to patient registration and access metrics.

Skills:

The Patient Registration/Access Representative utilizes strong interpersonal and communication skills daily to interact effectively with patients, families, and healthcare staff, ensuring a welcoming and supportive environment. Attention to detail and organizational skills are essential for accurately entering and verifying patient data, which directly impacts billing and care coordination. Proficiency with electronic health record systems and scheduling software enables the representative to manage patient information and appointments efficiently, reducing wait times and administrative errors. Problem-solving skills are applied when addressing patient concerns or insurance issues, requiring the ability to navigate complex healthcare policies and procedures. Additionally, knowledge of healthcare regulations and confidentiality standards ensures compliance and protects patient privacy throughout all registration and access activities.