Patron Services Coordinator

Job No: 537825
Work Type: Full Time
Location: Main Campus (Gainesville, FL)
Categories: Office/Administrative/Fiscal Support, Recreation/Event Services, Veteran's Preference Eligible
Department: 13500000 - PC-PHILLIPS CENTER

Job Description

Classification Title:
Patron Services Coordinator

Job Description:

Front of House/Volunteer:

Prepares front-of-house and hospitality services areas for events directly and through supervision of OPS event staff employees as assigned. Prepares event related materials, signs, forms, preparing and distributing ticket scanners and communication devices, checking the call out line for front-of-house and volunteers, time clock assistance for volunteers, etc. Planning/coordinating volunteer appreciation events.

Responsible for the recruitment, hiring, training and management of front-of-house hourly employees and volunteers. Maintains and updates onboarding materials as needed.

Reception:

Oversees and coordinates reception office for UFPA including but not limited to: Opening the building/lobby each morning, mail both incoming and outgoing, deliveries, answering telephones and screening/prioritizing calls. Lost and found logging/tracking, parking permits, logging checks, tracking event attendance figures, greeting visitors, closing building/lobby.

Support Event Services Coordinator:
Works together with and supports the Event Services Coordinator to establish front-of-house and hospitality services staffing requirements and schedules for UFPA events. Communicates schedules to event staff, volunteers, and their supervisors. May fill in for the Event Services Coordinator as necessary.

Other duties as assigned by Event Services Coordinator or Senior Management.

Expected Salary:

19.00 - $22.00 commensurate with experience

Minimum Requirements:

High school diploma or equivalent and one year of relevant experience or an equivalent combination of education and experience.

Preferred Qualifications:

Proficiency with computers and basic software applications such as Windows and the Microsoft Office Suite, particularly Outlook, Word, and Excel.
Positive communication and interpersonal skills (verbal and written). Including comfort with public speaking, presentations, and leading meetings and group training.
Ability to identify and resolve problems efficiently and effectively.
Ability to thrive in a fast-paced environment, and to handle an array of concurrent projects or tasks, shifting attention as needed.
Customer service experience and familiarity with event services and venue management, informed by a commitment to welcoming engagement and support.
Ability to work collegially, supportively, and collaboratively as a member of a team.
Capacity to understand, interpret, and apply UF and UFPA rules, regulations, policies, and procedures.

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This position is eligible for veteran's preference. If you are claiming veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Health Assessment Required:
No

Applications Close: 30 November 2025

To apply, visit https://explore.jobs.ufl.edu/en-us/job/537825

Our Commitment:
The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392- 2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.

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Job Description

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