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Pilates Studio Front Desk Administrator at Pilates Center of Rockville
Pilates Center of Rockville
Rockville, Maryland
Administration
Posted 0 days ago
Job Description
Job Description
Job Description
About the Role
Were looking for a warm, energetic, and detail-oriented Front Desk Administrator to join our team. As the first and last face clients see, you'll play a vital role in shaping their experience. Youll support smooth daily operations, provide exceptional client care, and help grow our community through lead nurturing and membership sales.
Schedule Requirements
Were looking for a warm, energetic, and detail-oriented Front Desk Administrator to join our team. As the first and last face clients see, you'll play a vital role in shaping their experience. Youll support smooth daily operations, provide exceptional client care, and help grow our community through lead nurturing and membership sales.
Schedule Requirements
- Must be available to work a minimum of 3 days per week (totaling 20 hours) on a weekly basis, including at least one weekend day (Sat or Sun)
- Must be flexible and available to provide shift coverage as needed
- Deliver exceptional customer service and hospitality at every client touchpoint
- Support smooth daily studio operations and assist the Studio Manager (e.g., preparing schedules, daily reports, client file prep)
- Manage studio communicationsphone, email, and in-person interactionspromptly and with professionalism
- Conduct follow-ups and execute sales processes to convert leads and new clients into members
- Greet prospective clients, offer studio tours, and support new client onboarding
- Manage check-ins, bookings, schedules, and client payments
- Troubleshoot client concerns with care, clarity, and professionalism
- Support instructors by maximizing their client bookings
- Maintain a clean, organized, and welcoming studio environmentincluding the front desk, common areas, break room, and restrooms
- Friendly, confident communicator with a genuine interest in wellness and client care
- Strong verbal and written communication skills, especially via email
- Demonstrated ability to drive sales and convert leads into loyal clients
- Background in customer service, hospitality, fitness, or wellness (preferred)
- Excels at multitasking and problem-solving in a fast-paced environment
- Tech-savvy with strong computer skills; Mindbody or CRM software experience is a plus
- Organized, detail-oriented, and proactive
- Reliable, punctual, and works well in a team environment
- Work in a warm, supportive, and wellness-focused environment
- Play an important role in advancing our wellness mission
- Gain experience in boutique fitness operations
- Grow with an established and respected studio
- Free Pilates classes
- Paid Time Off
- Training & Development
- Opportunity for advancement
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