Practice Assistant at Complete Staffing Solutions

Hiring for a Practice Assistant for a healthcare clinic in Mattapan. 

MUST HAVES:

• Recent patient access experience ( 2 years required)
• Epic experience
• Fluent in Spanish or Haitian Creole

Schedule: M-F 8am-5pm OR M-F 8:30am-5:15pm
Pay: $23-$24/hr

Summary:

• The Practice Assistant – Call Center is the first person with whom a patient or family member will interact, via telephone prior to a visit - this not a patient facing role and is all phone in call center. 
• The Practice Assistant – Call Center is responsible for ensuring positive patient experiences through the delivery of exceptional customer service, and courteous interactions.
• The Practice Assistant – Call Center works closely with all care team members and is responsible for performance of a variety of office functions, including answering incoming phone calls, verification of demographic and insurance information, scheduling appointments, greeting patients and family members, and collecting copayments.
• May float to other departments/sites to meet the needs of the business.

Responsibilities:

• Greet patients and a friendly, professional, and attentive manner.
• Register patients within the practice management system, ensuring all demographic, insurance and billing information are correct. Crucial data fields include, but are not limited to:
• Verification that PCP listed on insurance coverage is a company provider
• Insurance ID
• Patient name, address, date of birth, and telephone number
• Guarantor/Insurance subscriber demographics
• Assure the highest quality standards for all written and verbal communication with co-workers and manager.
• Verify department’s two patient identifiers to satisfy HIPAA compliance.
• Book appointments in accordance with the health center’s appointment types,
  processes and guidelines.
• Maintain knowledge of insurance plans and requirements to ensure all necessary front-line information is collected to ensure payment of visit claim and manage billing work queues
• Perform insurance verification through practice management system, or other verification and carrier databases as directed by Manager of Patient Financial Services or Team Lead
• Willingly learns new skills, procedures, protocols as they are introduced
• Attends training and master new software programs.

Requirements:

• High school diploma or equivalent required, with at least two years of equivalent work experience in a health care setting. Strong knowledge of health insurance coverage is a plus.
• Working knowledge of computer systems, especially EPIC System.
• Strong oral and written communication skills are essential. Ability to communicate effectively in English required.
• Fluency in Haitian Creole or Spanish required.
• Epic experience required
• Recent patient access experience required
• Excellent record of attendance, punctuality and flexibility required.

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