Principal Customer Success Manager at VirtualVocations

A company is looking for a Principal Customer Success Manager, Enterprise.Key ResponsibilitiesDevelop trusted advisor relationships with C-suite and executive-level customers to maximize value from the platformGuide customers and account teams in creating Success Plans, including regular check-ins and strategic planning sessionsEngage with customers to drive product adoption and mitigate churn through proactive risk identification and interventionRequired Qualifications8-10+ years of experience in Customer Success or account management with a complex SaaS product portfolioExperience managing an Enterprise book of business with roughly 20 accountsProven ability to establish trusted advisor relationships with customer partnersUnderstanding of Jira and Confluence end-user use cases and configuration trade-offsExperience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau