Program Associate, Industry Partnerships at Towards Employment Incorporated

Position: Program Associate, Industry Partnerships 

Reports to:  Manager, Industry Partnerships

Positions Supervised:  0

FLSA Status: None-Exempt

Salary Range: $40,000-43,000

About Towards Employment

Founded in 1976, Towards Employment (TE) is a non-profit leader in providing innovative solutions to move people out of poverty, into quality jobs and along a career pathway. Towards Employment has gained local and national recognition for achieving excellent outcomes through the hard work of its dedicated staff of 74 and an $8 million annual budget. Towards Employment offers a continuum of support to low-income individuals preparing to enter the workforce or looking to advance from low-wage employment while also fulfilling the staffing needs of local employers.

Towards Employment offers a robust and competitive benefits package designed to support our team’s health, financial well-being, and work-life balance. Benefits include employer-subsidized medical and prescription; Traditional and Roth 401(k) plans with an employer match and profit sharing; and company-provided life and short-term disability insurance. We also offer voluntary benefits such as, vision, dental insurance, HSA/FSA savings accounts and dependent life insurance. Additional perks include paid parental leave, generous paid time off (including vacation, 10 sick days, 13 paid holidays, and time off between Christmas Eve and New Year’s Eve), flexible schedules, salary advances, cell phone reimbursement and an Employee Assistance Program offering free mental health support services. Join a team that invests in you!

OVERVIEW:  The Program Associate for Industry Partnerships provides essential administrative and program support to ensure the effective operation of the Industry Partnership (IP) program and its staff. This position is responsible for coordinating outreach and participant recruitment activities, performing screening and intake procedures, and maintaining accurate data and records in compliance with program requirements. 

RESPONSIBILITIES:  

Outreach 

• Perform outreach activities to recruit participants for IP programs.  Perform screening and assessments of potential participants as required for each industry sector or employers. 

Administration Assistant and Data Entry 

• Act as first point of contact for incoming participants, initiate intake paperwork and schedule intake with Case Management team.
• Enter initial intake into TE data base (Commence). 
• Assist program staff with processing intake and eligibility paperwork to help ensure all required paperwork is submitted for processing in a timely manner. 
• Perform general clerical duties including but not limited to:  photocopying, faxing, mailing, filing, phone calls including; answering, follow-up, etc., and may require data-entry assistance.  

File Management 

• Assist staff with electronic data input as required for reporting purposes. 
• Work in coordination with IP team to maintain up to date knowledge of commence requirements and specific contract reporting data. 
• Create electronic and/or hard files to ensure compliance with contracted requirements. 
• Monitor and maintain up to date electronic and/or hard case files; Identify deficiencies and relay to the program staff or supervisor and provide follow up to ensure files are brought into compliance. 

Compliance 

• Assist with daily weekly and monthly reporting – ensuring data input is complete and information accurate to help ensure submitted in required timeframe. 
• Participate in performance measurement and quality assurance training.
• Perform all other duties as assigned or requested by supervisor.. 

REQUIREMENTS: 

• Experience with data entry and proficiency with computers including Microsoft Office Products:  Word, Excel, Power Point, Outlook, and Internet.  Experience with data base systems is required, OWCMS experience a plus.  
• Experience working with diverse populations, particularly young adults with economic disadvantages a plus.
• Possess strong administrative skills, proficiency with database and spreadsheets essential.
• Strong written and verbal communication skills, organizational, time management and problem solving skills are necessary. 
• Excellent relationship building and customer service skills. 
• Ability to work independently as well as a strong team player who is flexible, dependable, and demonstrates initiative and creativity.
• Commitment to Towards Employment mission and values. 

COMPETENCIES: 

Success in this position also requires: 

• Detail Orientation – Prioritizes the importance of accuracy in all matters; ability to review work and identify errors; values high quality work product and responsiveness. 
• Relationship Building - Ability to work effectively and collegially with people with a diverse cultural, socioeconomic, racial and educational backgrounds; ability to understand and bridge relationships between constituents and stakeholders, internally and externally. 
• Confidentiality and Discretion – Ensures a high level of discretion at all times, on all matters. 
• Communications Champion - Outstanding ability to effectively communicate with others, internally and externally; seeks clarification as needed to ensure expectations are clear and work product is on point. 
• Social Justice Advocate – Passionate about promoting equity and inclusion at personal, organizational and systems levels; Understands the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities. 

WORK ENVIRONMENT 

• Work is performed in an office setting 

Physical Demands 

• Must be able to remain in a stationary position 75%. 

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