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Project Coordinator - Professional Services at Singlewire Software, LLC
Singlewire Software, LLC
Madison, Wisconsin
Finance
Posted 0 days ago
Job Description
Who We Are
Singlewire Software, based in Madison, WI, is the developer of InformaCast, a leading critical communication and incident management platform, and Visitor Aware, a cutting-edge visitor and student management system. We believe people are any organization's most important asset, and our mission is to deliver information that helps keep everyone safe and informed-everywhere, every time. More than 5,500 organizations in over 80 countries use our solutions to enhance safety and communication.
The Opportunity
The Project Coordinator reports to the Customer Success Manager. The primary responsibility is to provide detailed process organization and leadership for multiple, simultaneous projects implementing InformaCast, our flagship notification software product. You will be a front-line representative, assisting customers in quickly transitioning from their purchase to the kickoff of their implementation.
This role works across business units to ensure a consistent customer experience, adherence to processes, and early value recognition for customers in various industries.
As a Project Coordinator, you are responsible for the successful delivery of technical implementation projects. This includes meeting with customers, partners, and consultants to make sure objectives are met collaboratively. You will identify, manage, and escalate any delivery roadblocks, risks, or issues.
You might be a good fit for this role if you have:
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Singlewire Software, based in Madison, WI, is the developer of InformaCast, a leading critical communication and incident management platform, and Visitor Aware, a cutting-edge visitor and student management system. We believe people are any organization's most important asset, and our mission is to deliver information that helps keep everyone safe and informed-everywhere, every time. More than 5,500 organizations in over 80 countries use our solutions to enhance safety and communication.
The Opportunity
The Project Coordinator reports to the Customer Success Manager. The primary responsibility is to provide detailed process organization and leadership for multiple, simultaneous projects implementing InformaCast, our flagship notification software product. You will be a front-line representative, assisting customers in quickly transitioning from their purchase to the kickoff of their implementation.
This role works across business units to ensure a consistent customer experience, adherence to processes, and early value recognition for customers in various industries.
As a Project Coordinator, you are responsible for the successful delivery of technical implementation projects. This includes meeting with customers, partners, and consultants to make sure objectives are met collaboratively. You will identify, manage, and escalate any delivery roadblocks, risks, or issues.
You might be a good fit for this role if you have:
- Strong attention to detail, time management, organizational, communication, negotiation skills, along with decision-making, and presentation abilities.
- A sense of urgency and the ability to prioritize and focus on the most critical issues with the highest business impact, while maintaining proactive business communication to manage and align expectations.
- A team player with excellent verbal and written communication skills.
- Thrive in fast-paced environments and can pivot quickly without sacrificing quality or detail.
- Passion for technology and the ability to identify new opportunities to improve efficiency and productivity. Salesforce experience is a plus.
- Ability to establish and maintain a high level of trust and confidence with clients, with the ability to explain complex technical concepts in simple terms.
- Previous experience in program and project management is preferred; results-oriented with proven leadership skills to multitask and drive the execution of project deliverables.
- Preferred experience in one or more of the following areas: software, project management, customer service, business process improvement, and customer success.
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