Position: Project Manager
Location: Chicago, IL (Hybrid, 3 days/week)
Duration: 4 Months

Job Description:
As a Project Manager with technical expertise in payments solutions, you will lead cross-functional projects that enhance and innovate our payments services for contact center. Your focus will be on delivering secure, compliant, and customer-centric payment experiences across omnichannel (Voice + Chat) contact centers. You will coordinate with business, product and technology teams to ensure timely and successful project delivery.

Responsibilities:

Lead end-to-end project delivery of payments-related initiatives (e.g., payment gateways, fraud prevention, refunds, multi-channel payment solution integrations) within the client's technology environment
Collaborate with technical teams to design and implement payment integrations for multiple sales channels, including contact centers
Manage project scope, timelines, budgets, and resource allocation.
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Ensure that all projects are delivered on-time, within scope and within budget
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
Ensure resource availability and allocation
Develop a detailed project plan to monitor and track progress
Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
Measure project performance using appropriate tools and techniques
Manage the relationship with the client and all stakeholders
Perform risk management to minimize project risks
Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
Track project performance, specifically to analyze the successful completion of short and long-term goals
Meet budgetary objectives and make adjustments to project constraints based on financial analysis
Develop comprehensive project plans to be shared with clients as well as other staff members
Use and continually develop leadership skills
Attend conferences and training as required to maintain proficiency
Perform other related duties as assigned
Develop spreadsheets, diagrams and process maps to document need

Required:

Degree in Business Management or other related discipline
Project Management Professional (PMP) Certifications
Proven working experience in project management
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multitasking skills

Top 3 skills:

Scrum master
Project delivery
Project management

Preferred:

Fluent in smart sheet and JIRA
Application/web/Contact center Chatbot development project management experience
Agile methodology/sprint planning

Project Manager at Spectraforce Technologies

Job Description

Resume Suggestions

Explore More Opportunities