Scheduler-Spanish Speaking at Rheumatology Associates

SHIFT: Monday – Thursday from 8 AM to 4:30 PM; Friday from 8 AM to 4:00 PM

Job Summary:

A Scheduler will maintain doctors’ schedules and answer a multi-line phone system. Employee will adhere to and comply with the RA Code of Conduct, RA Employee Handbook, and HIPAA Compliance.

Essential Functions and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities listed below are representative, but not all-inclusive, of the duties required to perform this job.

• Answer calls promptly and professionally.
• Transfer calls to nurse if available or send a message to nurse via telephone encounter.
• Schedule, cancel or reschedule appointments when requested by patient via telephone call or web encounter.
• Confirm appointments via phone, text and email.
• Update patient demographics.
• Update patient’s insurance information and notify the insurance department.
• Check for valid referral prior to scheduling appointments and notify the referral coordinator if referral is needed.
• Ensure schedules are filled daily.
• Check voicemail and return calls promptly.
• Handle requests to switch physicians within the practice.
• Reschedule appointments and rearrange schedule upon doctor’s request.
• Update and maintain the cancellation list for each physician.
• Perform other related duties as directed or assigned.
• Annual TB Screening and Flu Vaccination required.

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem solving: Identify and resolve problems in a timely manner.
• Versatile: Ability to multi-task and complete requested tasks required by manager.
• Teamwork: Exhibit objectivity and openness to others’ views. Contributes to building a positive work environment.
• Detail-oriented: Meet productivity standards while demonstrating accuracy and thoroughness.

Required Knowledge and Skills:

• Demonstrated ability to thrive in a fast-paced setting while managing competing demands.
• Superior communication skills both verbal and written. Ability to speak clearly and respond well to patient’s questions.
• Outstanding customer service skills.
• Ability to listen to get clarification from patients and insurance representatives.
• Experience with eClinical Works EMR system preferred

Education and Experience:

• High School Diploma or equivalent.
• Customer service: 1 year (Preferred)
• Working in a Medical Office setting: 1-2 years (Preferred)
• Medical Terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Benefits:

We offer excellent comprehensive benefits package, including paid vacation and

holidays; medical, dental, vision, disability & life insurance, and 401k with a company

match once employee is vested.