Receptionist and Customer Service Associate at Central Garden & Pet

Description

Receptionist/Customer Service AssociateD&D Commodities, a business unit of Central Garden & Pet, is a leading manufacturer of premium nutritional products for caged birds, small animals, wild birds, and wildlife. We are seeking a Receptionist/Customer Service Associate to join our team in Stephen, MN. In this role, you will play a crucial part in supporting daily office operations, providing exceptional internal and external customer service, and ensuring effective communication across departments. If youre highly organized, detail-oriented, and passionate about creating a welcoming and efficient work environment, this is an excellent opportunity to grow your career with an industry leader.Shift Details: Monday Friday, 8:00 AM 5:00 PM (some flexibility)Location: Stephen, MNKEY RESPONSIBILITIES

• Serve as the primary point of contact at the front desk by answering phones, directing calls, and assisting customers, including support for Wild Delight, Better Bird, and LAvian.
• Manage mail operations including travel for pickup, sorting, delivery to multiple locations, and postage machine operation and coordinate FedEx pickups.
• Provide direct support to Human Resources, including handling confidential new hire documentation, assisting with communication, maintaining personnel files, and coordinating HR-related materials and events.
• Create and distribute internal signage for employee events, birthdays, HR updates, and guests, and assist with company events including planning, setup, and coordination.
• Process office supply orders, expense reports, and mileage reimbursements, and manage inventory for supplies, cash box, and pop machine.
• Maintain breakroom cleanliness and supplies, including coffee service, water dispenser coordination, and stock replenishment.
• Participate in monthly safety meetings, prepare meeting documentation, and plan and lead annual fire and tornado drills.
• Provide backup support for order processing, point-of-sale (POS) program support and kit assembly, and end-of-day mail drop-offs as needed.

QUALIFICATIONS

• High school diploma or equivalent required.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills, including professional phone etiquette.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn new systems.
• Ability to manage confidential information and sensitive documents.
• Prior administrative or customer service experience preferred.
• Regular and reliabe attendance.

MINIMUM EXPERIENCE & EDUCATION

• High school diploma or GED required.
• 12 years of experience in office administration, reception, or customer service preferred.
• Experience with mail handling, recordkeeping, or order processing a plus.
• Familiarity with safety meeting documentation and compliance is beneficial.

WORKING CONDITIONS

• Primarily office-based environment with frequent use of computers, phones, and standard office equipment.
• Occasional light physical activity for stocking supplies, setting up events, or handling packages.

Allergy Notice:

• Please be aware that while our products contain nuts and peppers, the production environment may also contain grain dust all of which could affect individuals with allergies.

POSITION INFORMATION

• This position pays $17.00 - $19.50 per hour. The final offer is ultimately based on skills and expereince.

BENEFITS PACKAGE & EMPLOYEE PROGRAMS

• Comprehensive Medical, Dental, and Vision Insurance
• Free Life and Disability Insurance
• Health and Dependent Care Flexible Spending Accounts
• 401k with 3% company match and annual employer discretionary contribution
• Paid vacation, holidays, and sick time
• Employee Assistance Program
• Access to thousands of free online courses
• Discounts on cell phones, movie tickets, gym memberships, and more!
• Education Assistance (both college degrees and professional certifications)
• Referral Program with cash bonus
• Access to on-demand pay
• Paid parental leave

Central Garden & Pet Company (NASDAQ: CENT) (NASDAQ: CENTA) understands that home is central to life and has proudly nurtured happy and healthy homes for over 40 years. With fiscal 2023 net sales of $3.3 billion, Central is on a mission to lead the future of the Pet and Garden industries. The Companys innovative and trusted products are dedicated to helping lawns grow greener, gardens bloom bigger, pets live healthier and communities grow stronger. Central is home to a leading portfolio of more than 65 high-quality brands including Amdro, Aqueon, Cadet, Farnam, Ferry-Morse, Four Paws, Kaytee, K&H, Nylabone and Pennington, strong manufacturing and distribution capabilities and a passionate, entrepreneurial growth culture. Central is based in Walnut Creek, California and has 6,700 employees across North America and Europe. Visit www.central.com to learn more.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.