Receptionist and Customer Service Associate at Express Employment

Located in Stephen, MN

Salary: 17 - 19.50

Receptionist / Customer Service Associate - Stephen, MN

Pay range: $17.00 - $19.50 per hour, based on skills and experience.

A well-established manufacturer of premium nutritional products for caged birds, small animals, wild birds, and wildlife is seeking a Receptionist / Customer Service Associate to join the team in Stephen, MN. This role plays a vital part in supporting daily office operations, providing exceptional customer service, and ensuring effective communication across departments.

If you're organized, detail-oriented, and enjoy creating a welcoming and efficient workplace, this is an excellent opportunity to grow your career with an industry leader.

Shift Details

• Monday - Friday, 8:00 AM - 5:00 PM (some flexibility)

Location:
Stephen, MN

Key Responsibilities

• Serve as the primary point of contact at the front desk by answering phones, directing calls, and assisting customers.
• Manage mail operations - including pickup, sorting, delivery between locations, and coordinating FedEx shipments.
• Provide administrative support to Human Resources, including maintaining confidential employee records, assisting with onboarding documentation, and helping organize HR-related communications and events.
• Create and distribute internal communications for employee events, birthdays, HR updates, and guest visits. Assist with event planning, setup, and coordination.
• Process office supply orders, expense reports, and mileage reimbursements, while maintaining accurate records of supplies and petty cash.
• Oversee breakroom cleanliness and supplies, including coffee and water service coordination.
• Participate in monthly safety meetings, prepare meeting materials, and help plan annual fire and tornado drills.
• Provide backup support for order processing, POS (point-of-sale) system support, kit assembly, and mail drop-offs as needed.

Qualifications

• High school diploma or equivalent required.
• Strong organizational and multitasking skills with a high level of attention to detail.
• Excellent communication and interpersonal skills, including professional phone etiquette.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn new systems.
• Ability to manage confidential information and handle sensitive documentation.
• Prior administrative or customer service experience preferred.
• Reliable attendance and a professional, positive attitude.

Minimum Experience & Education

• High school diploma or GED required.
• 1-2 years of experience in office administration, reception, or customer service preferred.
• Experience with mail handling, recordkeeping, or order processing a plus.
• Familiarity with safety meeting documentation or compliance beneficial.

Working Conditions

• Primarily office-based environment using standard office equipment (computers, phones, copiers, etc.).
• Occasional light physical activity, including stocking supplies, setting up events, or handling packages.

Allergy Notice

Please note: products handled may contain nuts, peppers, or grains. The production environment may include grain dust or similar materials that could affect individuals with allergies.

Benefits Package & Employee Programs

• Comprehensive Medical, Dental, and Vision Insurance
• Free Life and Disability Insurance
• Health and Dependent Care Flexible Spending Accounts
• 401(k) with 3% company match and annual employer discretionary contribution
• Paid vacation, holidays, and sick time
• Employee Assistance Program
• Access to thousands of free online courses
• Discounts on cell phones, movie tickets, gym memberships, and more
• Education Assistance (college degrees and professional certifications)
• Referral Program with cash bonus
• On-demand pay access
• Paid parental leave

#1437OS

Express Office: Grand Forks

3325 South Washington Street

Grand Forks, ND 58201