Receptionist - Bilingual at Arbor Therapy

Arbor Therapy is a leading provider of therapeutic services across the lifespan in the East and West Valley of Phoenix, Arizona. With a mission to provide exceptional, compassionate, and evidence-based care, Arbor Therapy is dedicated to making a positive impact on the lives of each client and their family. We are committed to helping each client reach their full potential through a collaborative, individualized approach and believe in the power of positive, strengths-based support and care.

What Makes Us Different:

We don't just talk about culture-we live it. Our Culture Committee is employee-led and dedicated to making Arbor Therapy a place people love to work. From team appreciation events and wellness initiatives to fun giveaways and thoughtful celebrations, we create space for connection, recognition, and joy-because a great team starts with a great environment.

We offer a comprehensive benefits package, including:

• Medical, dental, and vision coverage (Fully covered dental and vision + competitive medical plans)
• Paid time off and paid holidays
• 401(k) with 4% company match
• Company-sponsored Cash Balance Retirement Plan
• Continuing education and professional development support
• EOS Gym membership (100% employer-paid)
• Company-provided logo wear and milestone recognition
• Employee-led Culture Committee with quarterly events and team-building activities
• Supportive team environment with real opportunities for growth

Role Overview:

We are currently seeking a passionate and dedicated receptionist to join our growing team, responsible for answering phones, greeting clients, collecting payments and updating appointments. As a member of the team, you will have the opportunity to work with a diverse range of clients and contribute to their overall well-being and endure a smooth patient experience.

Work Schedule:

• Monday-Friday 11:30 AM to 7:00 PM

Key Responsibilities:

• Ensure lobby and reception areas are maintained in a clean, safe, and sanitary manner
• Collect and properly document co-pays and outstanding balances
• Monitor daily schedules to ensure all appointments are updated appropriately
• Contact clients who have missed appointments to schedule make up sessions
• Provide information about available services, contracted insurance companies and clinic locations
• Ability to occasionally travel between locations to cover for PTO
• Fully knowledgeable of the client attendance policy, ability to answer questions for clients, and work with the Office Manager to report attendance patterns and complete the warning process.
• Develop a strong working rapport with other teams to carry out a smooth client experience
• Completion of required compliance training
• Follow all HIPAA rules and regulations
• Perform other duties as assigned

Requirements:

• Knowledgeable in Microsoft Office, specifically Word, Excel & Outlook
• Prior experience in a healthcare setting preferred
• Reads, writes, understands, and speaks English proficiently
• Basic phone handling skills and contact center experience
• High school diploma or GED
• Bilingual in Spanish required

Working Conditions:

This position requires intermittent standing, lifting, kneeling, and sitting. In addition, this position may include working closely with clients who have mental, physical, and/or behavioral diagnoses and may be verbally or physically combative.

Arbor Therapy is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We foster the same inclusion both within our company and our stakeholders and partners.