Receptionist - Guest Relations PRN at Presbyterian Village North

Position Description: Join Our Team!Come Grow With Us!Presbyterian Village North is currently hiring Receptionists/Guest Relations for our amazing Senior Living Community.Shift is PRN, filling in for any/all shifts! We operate four different front desk areas across our campus. Hours and shifts vary with flexibility ranging from days (8-9 hours shifts), evenings (4 hour shifts) or weekends (8 hour shifts).Superb fit for someone recently retired or stepping away from full-time. If you are needing specific number of hours, this is probably not the best position for you. Hours are not guaranteed.All positions are busy, friendly and will keep you moving. This position is the face of our wonderful resident community environment. You'll love our teammate relationships - come be a part of our Culture of Kindness!
With a shared legacy in business and healthcare innovation, Forefront Living's family of care-oriented organizations blends values built on compassion and faith with high-quality senior care - long-term care, Alzheimer's and memory care, skilled nursing and rehabilitation therapies, hospice and palliative care.
These senior care services, along with the celebration of independent living at our senior lifestyle communities, combine to bring deeper meaning to every phase of life for people of all faiths, regardless of race, gender, color, religion, national origin or disability. Forefront Living is the not-for-profit, faith-based parent of Presbyterian Village North, Faith Presbyterian Hospice, and the T. Boone Pickens Hospice and Palliative Care Center.
ESSENTIAL DUTIES:
Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better
Is friendly and courteous to residents, patients and co-workers
Answer phones within 3 rings, take messages and/or direct calls to appropriate party
Greet and direct visitors (i.e. family members, vendors, prospective residents, volunteers)
Assist residents with various needs (i.e. make change, sell stamps, mail, schedule appointments)
Prepare outgoing mail (i.e. first class, return receipt, UPS) Receive and distribute resident and facility mail
Forward appropriate mail (i.e. deceased residents, residents moved)
Routine clerical duties as assigned by the Director of Resident Services Schedule guest cottages and collect appropriate information Schedule residents appointments in accordance with established drive schedule an routine
Report to the Director of Resident Services all unusual situations, keeping her/him informed on problems, accidents or special needs arising from communications at front desk
Maintain front office fax machine and copier machine (i.e. make sure all supplies are at appropriate stock levels)
Distribute faxes to appropriate person in a timely manner
Other duties a assigned by Director of Resident ServicesMINIMUM QUALIFICATIONS:
High School graduate or GED
2 years experience on PBX or multi-line telephone systems
Prefer front office experience, specifically interaction with customers
Ability to handle heavy phones, work calculator, intercom system, two-way radios, fax machine and copier machine
Ability to communicate verbally and in writing, with residents, visitors, and staff Ability to sit for extended periods of time as well as getting up frequently to direct residents, visitors and staff to other areas
Ability to multi-task in a fast-paced environment with high demands
Ability to maintain pleasant, caring and compassionate demeanor in stressful situations
Ability to read, write and speak English
Ability to perform Essential Duties
Genuine caring for and interest in the care of mature adults, persons with disabilities and hospice patients
Ability to perform work tasks within the Physical Demand Requirements
Ability to comply with the Resident Bill of Rights and the Employee Responsibilities
Ability to comply with organizational and departmental safety policies and procedures