RECEPTIONIST - Michael Hohl Chevrolet, GMC, Cadillac at Michael Hohl Automotive Group

About the Role:

The Receptionist at our Chevy, GMC, Cadillac dealership in Carson City serves as the vital first point of contact for clients, visitors, and employees, ensuring a welcoming and professional environment. This role is essential in managing multi-line phone systems efficiently, directing calls appropriately, and handling general administrative tasks that support daily office operations. The Receptionist will be responsible for greeting clients warmly, managing appointment schedules, and maintaining organized records to facilitate smooth communication within the company. By performing general office duties such as copying, filing, and coordinating with various departments, the Receptionist contributes significantly to the overall productivity and customer satisfaction of the retail trade environment. Ultimately, this position plays a key role in upholding the company’s reputation through excellent phone etiquette and client interaction skills.

Minimum Qualifications:

• Proven experience as a receptionist or in a similar administrative role.
• Proficiency in managing multi-line phone systems and demonstrating excellent phone etiquette.
• Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
• Basic computer skills including familiarity with office software and copy machine operation.
• High school diploma or equivalent.

Preferred Qualifications:

• Experience working in the retail trade or automotive industry.
• Familiarity with customer relationship management (CRM) software.
• Additional training or certification in office administration.
• Ability to handle confidential information with discretion.
• Strong interpersonal skills and a customer-focused attitude.

Responsibilities:

• Answer and manage multiple phone lines promptly and professionally, directing calls to the appropriate personnel or departments.
• Greet clients and visitors warmly upon arrival, providing assistance and ensuring a positive first impression of the company.
• Perform general administrative duties including copying, filing, data entry, and maintaining office supplies.
• Coordinate appointment scheduling and maintain accurate records to support operational efficiency.
• Handle general office duties such as mail distribution, maintaining a clean reception area, and supporting other staff as needed.

Skills:

The required skills such as managing multiple phone lines and demonstrating excellent phone etiquette are used daily to ensure seamless communication between clients and company staff. Receptionist duties including greeting clients and performing general office tasks are essential for maintaining an organized and welcoming environment. Proficiency with copy machines and general administrative skills support the efficient handling of documentation and office workflows. The ability to multitask and manage multiple phone systems simultaneously helps in prioritizing tasks and responding promptly to client needs. Preferred skills like familiarity with CRM software and experience in retail trade enhance the Receptionist’s capability to provide tailored support and improve overall customer service.