Receptionist / Office Coordinator at Legal Services of Eastern Missouri Inc

Receptionist/Office Coordinator

Advocacy and Referral Team (ART)

*In-person attendance is required during regular business hours. M-F, 8:30-5:00

Job Summary:

Legal Services of Eastern Missouri, Inc. (LSEM), a nonprofit law firm providing free, quality civil legal services, seeks a full-time Receptionist for its Peabody Plaza Office. Legal Services advances justice through legal representation, education, and supportive services. We partner with the community to improve lives, promote fairness, and create opportunities for those in need.

The Receptionist plays a crucial role in maintaining a positive and organized office environment, ensuring smooth daily operations. As the first point of contact for clients, visitors, and staff, the ideal candidate must enjoy working with people and possess excellent communication and interpersonal skills.

Responsibilities:

Front Desk Operations:

• Greet and welcome clients, visitors, and staff in a friendly and professional manner.
• Validate guest parking.
• Notify relevant employees when clients or visitors arrive.
• Answer incoming calls, direct them to the appropriate person or department, and take detailed messages when necessary.
• Maintain visitor log.

Client Assistance:

• Assist prospective clients and other members of the public with general inquiries and provide basic information about legal aid services.
• Receive clients for scheduled appointments.
• Communicate with building security about upcoming office appointments, visitors or other office events.
• Maintain confidentiality and handle sensitive information with discretion.

Administrative Support:

• Perform general clerical duties, including photocopying, scanning, and filing legal documents, as requested.
• Maintain up to date employee directory and update office calendar.
• Meter outgoing mail and ensure outgoing mail is processed daily.
• Manage and distribute incoming mail and packages daily.

Facility Management:

• Monitor and maintain the cleanliness and organization of the reception area.
• Coordinate with maintenance and service providers as needed for office repairs or improvements.
• Manage office supplies, including ordering and restocking as necessary.
• Maintain common areas, such as kitchens, conference rooms, and break rooms.

Communication:

• Relay important messages and announcements to staff in a timely manner
• Assist in drafting and proofreading written communications, such as emails and official correspondence, as requested.
• Other duties as assigned.

• High school diploma or equivalent; additional education or training in office administration is a plus.
• Proven experience as a receptionist or in a similar administrative role, preferably in a legal setting.
• Familiarity with legal terminology and procedures is advantageous.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office suite (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Attention to detail and ability to handle confidential information with discretion.
• Professional and polished appearance.
• Friendly and approachable demeanor.
• Ability to work effectively in a team and collaborate with colleagues.
• Patience and empathy when dealing with clients from diverse backgrounds; ability to treat all clients, staff and visitors with dignity and sensitivity

What we do: LSEM is a nonprofit law firm providing free, quality civil legal services to people living with low income and limited opportunity. LSEM advances justice through legal representation, education, and supportive services. We partner with the community to improve lives, promote fairness, and create opportunities for those in need. Since 1956, LSEM has provided high-quality civil legal assistance and equal access to justice for low-income people in 21 counties in Missouri. We accomplish our mission through systemic advocacy/impact litigation and individual case work in a wide range of substantive civil areas which are in our priorities, e.g., family law for victims of domestic violence, prevention of homelessness/housing, health, public benefits, consumer, education, disability, community economic development, and immigration. As part of our community education/outreach efforts, LSEM works with over 150 agencies and participates in over 35 task forces/coalitions and has a vibrant Volunteer Lawyers Program.

Who we are:

At Legal Services of Eastern Missouri, we embrace a culture that celebrates and promotes the many backgrounds, heritages, and perspectives of our colleagues and clients. We seek to hire individuals from a variety of backgrounds, who are professional, collaborative, and creative thinkers with a passion for our mission, and create an environment where everyone can thrive. We strongly encourage applications from all qualified individuals and will make employment decisions based on merit.

How to Apply:

Upload your resume and cover letter through our online application. Applications without a cover letter will not be considered.

Salary & Benefits Information:

The annual salary range is $39,600 to $59,400. Specific salary offered to a candidate will be based on their relevant years of experience. There are opportunities for advancement, including raises. Excellent benefits including medical, dental and vision insurance, a generous time off policy (starting at 4 weeks per year), 11 paid holidays, 12 weeks paid parental leave, 403(b) and 401(a) retirement plans, long-term disability and life insurance, employee assistance plan, and flexible spending accounts.

Submission Deadline: Applications will be considered until the position is filled.

Equal access to Legal Services of Eastern Missouri’s office is available. Those applicants requiring accommodation to the interview/application process should contact Human Resources at the e-mail [email protected]. Legal Services of Eastern Missouri is an equal opportunity employer.