Receptionist - OTDA at Neighborhood Association
Job Description
Job Description
Title: Receptionist - OTDA
Location: Bronx, New York
Pay Range: $21.97 - $24.17 per hour (effectively $40,000 - $44,000 per year)
FLSA Classification: Full-time (35 hours per week), Non-exempt
Role Summary: The successful candidate will answer phones, successfully forward calls and take messages for the staff. Receptionist must be able to understand what a client needs when coming to them in crisis or in a less than optimum state. The Receptionist will be responsible to determine, utilizing our systems, if the caller is a current client in order to forward call appropriately to appropriate staff. New callers must be given the appropriate information to assist the caller with their questions or with a referral to Intake. Compassion and patience are assets in this field and communication skills are imperative. Organization is also crucial as messages must be created accurately and efficiently. In addition, staff is encouraged to be crossed trained and understand job functions within their designated units.
Primary Job Responsibilities/Duties:
The Receptionist responsibilities include, but not limited to:
- Provide direct services to new clients including taking messages, engagement, assessment, referrals and follow-up;
- Document all interactions with, or on behalf of, clients;
- Maintain familiarity with program resources available on- and off-site;
- Attend staff meetings, take minutes and serve on committees as required;
- Prepare supply orders for housing office sites.
- Attend professional meetings, educational conferences, and in-service trainings;
- Maintain current and accurate documentation, progress notes, and data tools both physically and electronically;
- Maintain Confidentiality;
- Maintain a professional appearance;
- Time management and prioritization;
- Interacting with other departmental staff;
- Perform general clerical duties;
- Develop and maintain good communication with other programs and units within the organization to facilitate inter-agency referrals;
- Provide coverage for other areas as directed/needed;
- Perform additional duties as assigned.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to sit for extended periods and perform repetitive tasks.
- Must be able to lift and carry up to 20 pounds.
- Must be able to travel to multiple NYC sites as needed.
Work Environment / Schedule Requirements:
- Office setting with regular exposure to computer screens and moderate noise levels.
- May be required to work shifts, including evenings or night tours and/or Saturdays, Sundays and holidays with holiday pay differential.
Qualifications:
- College degree from an accredited four-year university or a High School diploma; some college coursework with comparable experience in a legal setting or a similar environment is preferred.
- Ability to thrive in a stressful environment is essential.
- Strong team-building skills required.
- Demonstrated professional ethics and integrity.
- Excellent communication, writing, and organizational skills.
- Proficiency in speaking, reading, and writing Spanish is mandatory.
- Exceptional attention to detail with a meticulous approach.
- Must be able to read, speak, write, and understand English for administrative purposes.
- Must pass drug screening to be appointed.
- This position may be subject to a series of investigations before and after appointment.
Equal Employment Opportunity:
NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.
Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to [email protected] with the Subject “Reasonable Accommodation Request.”
NAICA Offers a competitive benefits package that includes:
- Comprehensive Health, Dental and Vision Benefits for full-time employees
- 403(b) Retirement Savings Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation
- Paid Time-off
- Vol Life Insurance and AD&D
- Term Life and AD&D insurance
- Long Term Disability
- Employee Assistance Program support (EAP)
- Commuter Benefits Program
- Aflac: Short-Term Disability, CA, Accident and Hospital
- Employee Discount Program
False Statements:
Misrepresentation of your experience, skills, or education, or submission of false/fraudulent information or documentation during the application process may result in the rejection of your application or termination of your employment.
At-Will Employment Disclaimer:
While we sincerely hope to form a long and mutually beneficial relationship, please note that NAICA is an at-will employer. Under these terms, employment is subject to termination at any time, without notice and with or without cause, at the discretion of the organization.
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