Receptionist - Remote at The Firm Exp

About Us:
We are a busy and growing personal injury law firm dedicated to providing compassionate and professional legal services to our clients. We are seeking a reliable and detail-oriented Remote Receptionist to be the first point of contact for our clients and provide administrative support to our legal team.

Key Responsibilities:

• Answer and route incoming phone calls in a professional and courteous manner

• Greet clients virtually and provide an excellent first impression of the firm

• Manage voicemail, emails, and messages, ensuring prompt responses and follow-ups

• Schedule and confirm client appointments

• Maintain client intake information and update case management systems

• Provide general administrative support to attorneys and staff as needed

Qualifications:

• MUST SPEAK SPANISH

• Prior receptionist, call center, or administrative experience (law firm or legal industry experience preferred but not required)

• Strong verbal and written communication skills

• Ability to remain professional, calm, and empathetic with clients who may be under stress

• Highly organized with strong attention to detail

• Comfortable using technology such as VoIP phone systems, video conferencing, and case management software

• Reliable internet connection and quiet, professional home office environment

Compensation & Benefits:

• Competitive hourly rate (based on experience)

• Remote work flexibility

• Opportunities for growth within the firm

Schedule:

• Full-time, Monday–Friday