Receptionist at The Grand at Batavia

The Grand Rehabilitation and Nursing at Batavia is seeking a Receptionist!

• Position Type: Part-Time

• Schedule: 4:00pm-8:30pm with Every other weekend availability 

• Pay Rate: $18/hour-$20/hour

About Us: The Grand Healthcare is committed to providing compassionate, high-quality care across our long-term care and rehabilitation facilities. We focus on personalized treatment, comfort, and support to enhance the lives of our residents. Our skilled team ensures exceptional care in a safe, welcoming environment, helping individuals achieve their highest level of independence and well-being.

Position Overview: We are currently seeking a Receptionist to welcome visitors, residents, and family members with a friendly and helpful attitude. The Receptionist provides information about the facility’s services, visiting hours, and relevant policies.

Receptionist Responsibilities Include:

• Greeting and Assisting Visitors: Welcoming visitors, residents, and family members with a friendly and helpful attitude. Providing information about the nursing home’s services, visiting hours, and relevant policies.

• Answering Phones and Managing Inquiries: Handling incoming phone calls, taking messages, and directing calls to the appropriate staff members or departments. Addressing inquiries about the facility, resident status, and general information.

• Check-in and Check-out Procedures: Managing the sign-in and sign-out process for visitors, ensuring they follow the established protocols.

• Mail and Package Handling: Receiving, sorting, and distributing incoming mail and packages. Arranging outgoing mail and packages for pickup or delivery.

• Emergency Response: Being prepared to handle emergency situations, such as contacting emergency services or notifying appropriate staff in case of an emergency or security concern.

• Coordinating with Staff and Residents: Communicating with nursing home staff, including nurses, caregivers, and administrators, to ensure effective coordination of activities and information.

• Maintaining Reception Area: Keeping the reception area clean, organized, and presentable. Ensuring that reading materials and other amenities for visitors are readily available.

• Crisis Management: Being prepared to handle difficult or upset visitors in a professional and empathetic manner.

• Adherence to Policies and Regulations: Ensuring compliance with nursing home policies, safety guidelines, and relevant regulations.

• Training and Orientation: Assisting new employees or volunteers with orientation to the nursing home and explaining receptionist procedures and protocols.

Receptionist's Skills & Qualifications:

• Experience with hospitality, seniors, health care and service delivery preferred.

• Customer Service/Hospitality background preferred.

• Strong communication skills required.

• Ability to work well with others in a fast-paced dynamic environment.

What you can expect from us:

• Professional Growth & Stability

• Weekly Pay

• Paid Time Off (PTO)

• Health insurance (Health, Vision, Dental)

• 401(k)

• Employee “perks” including discount programs.

• Innovative Training Programs & much more!

Smooth application process! Online Applications available for your convenience! Submit your application for this Receptionist position today and your personal recruiter will reach out to you.

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